E23- What CS & Sales Can Learn From the FBI: A Conversation with Jack Schafer

Humans of SaaS

English - March 09, 2021 16:00 - 51 minutes - 46.9 MB
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Previous Episode: E23- What CS & Sales Can Learn From the FBI: A Conversation with Jack Schafer

Next Episode: E24- LinkedIn To Mental Health (With Head of Customer Success, Americas at LinkedIn, Daniel Hayward)

Jack Schafer, Ph.D., is a psychologist, professor, author, intelligence consultant, and former FBI Special Agent. He's conducted counter-intelligence and counterterrorism investigations worked as a behavioral analyst and has trained agents in the art of interrogation and persuasion. He’s also written some fantastic books, including The Like Switch and The Truth Detector. In this special episode, Catalyst CEO Edward Chiu speaks with Jack about how CS & Sales can uncover truth quickly, build relationships fast, and achieve desired outcomes.