E22- Is It Pronounced Data or Data? (With Global Head, Customer Success Strategic Programs at Google, Brian LaFaille)

Humans of SaaS

English - March 02, 2021 11:00 - 42 minutes - 39.3 MB
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Previous Episode: E21- Who Should Own Renewals, Sales Or CS? (With Scott Dzialo of Braze & Sabina Pons of Mavenlink‪)

Next Episode: E22- Is It Pronounced Data or Data? (With Global Head, Customer Success Strategic Programs at Google, Brian LaFaille)

Brian LaFaille is the Global Head, Customer Success Strategic Programs at Looker, a business intelligence platform that was bought by Google in 2020 for $2.6 Billion. In this episode, we explore unique ideas that blend the human touch with powerful data to drive customer happiness like behavior mapping instead of customer journey mapping, predictive analytics for Customer Success, and how the 5 love languages can apply to CS.