Humans of SaaS artwork

E21- Who Should Own Renewals, Sales Or CS? (With Scott Dzialo of Braze & Sabina Pons of Mavenlink‪)

Humans of SaaS

English - February 23, 2021 11:00 - 42 minutes - 39.1 MB
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Previous Episode: E20- Prioritize Ruthlessly (With Head Of Customer Experience at GitHub, Bonnie Chatterjee)
Next Episode: E21- Who Should Own Renewals, Sales Or CS? (With Scott Dzialo of Braze & Sabina Pons of Mavenlink‪)

Catalyst recently released The Great CS Debate which had CS leaders vote on the top 10 most controversial topics in Customer Success. This episode features a friendly debate between two experienced CS leaders; Scott Dzialo, Director of Customer Success, Enterprise & Strategic Accounts at Braze and Sabina Pons, Vice President of Client Success, Support & Community at Mavenlink‪. During this episode, these CS masters found themselves on opposing sides of the issue: Who should own renewals, Sales or CS?