EP 124: “Psychology of Satisfaction” - Mike & Blaine
Mike & Blaine: Business + Beer + BS
English - January 18, 2024 01:00 - 50 minutes - 34.5 MB - ★★★★★ - 219 ratingsEntrepreneurship Business entrepreneurship small business beer advice business strategy business finances friends Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
We all know how it feels when someone either goes way over the top to deliver or drastically falls short. You’re either emotionally charged or pi**** off. In this compelling episode, Mike & Blaine delve into the psychological effects of 'underpromising and overdelivering' on customers. They discuss how exceeding expectations can significantly enhance customer satisfaction and loyalty, but the opposite is also just as true. In either case, this is bound to be an interesting conversation on transforming the customer experience.
Thanks to our beer sponsors! Larry Weinstein, Rachel Barnett & Neighbour Pat!
Featured Beer: @prairieartisanales @foundersbrewing
Mike: Prairie Artisan Ales - Heatwave Sour
Blaine: Founder’s - KBS Bourbon Barrel Aged Stout
Watch on YouTube: https://youtu.be/Osyiu1oR_-c
Thanks to our Show Sponsor, Magic Mind
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