No Show
49 episodes - English - Latest episode: 4 days ago - ★★★★★ - 7 ratingsNo Show is about the business of travel: hotels, tourism, technology, changing consumer tastes, the conference industry, and what you actually get for $50 worth of resort fees.
Hosts Jeff Borman and Matt Brown explore the intersection of design, architecture, place, emotion, and memory. When we travel, we pass through these intersections, supported by a massive business infrastructure and a fleet of dedicated (and patient) service professionals.
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Episodes
The Future of Sustainable Aviation Fuel with Meg Whitty
April 16, 2024 13:00 - 24 minutes - 16.6 MBWhat exactly is Sustainable Aviation Fuel? What needs to happen for us to start using it? And what's the government's role in propelling a new era of sky travel? Our guest Meg Whitty is Vice President of Corporate Relations and Marketing at LanzaJet, a company whose aim is to decarbonize the aviation industry. She joins us in this episode to talk about jet fuel's brave new future, which is WAY closer than you think. lanzajet.com LanzaJet on LinkedIn
Sustainable Travel with Madeline List
April 02, 2024 12:00 - 25 minutes - 17.7 MBHow big of a factor is sustainability when U.S. travelers choose where to go? Who do they think should be responsible for addressing cultural and economic sustainability challenges? How much does a crowded versus uncrowded destination matter when tourists make decisions on where to go? We will definitely, absolutely find out with Madeline List, a Senior Research Analyst with Phocuswright and the author of the report Beyond Climate Change: Cultural and Economic Sustainability in Travel. htt...
Hospitable Healthcare with Stowe Shoemaker
March 19, 2024 12:00 - 25 minutes - 17.7 MBEver wonder how the experience at a hotel might transform your next hospital visit? Stowe Shoemaker is a legend in hospitality academia, and we discuss his new book Hospitable Healthcare: Just What the Patient Ordered!, co-written with Peter Yesawich. Hospitals are taking a closer look at how hotels approach care, service, and satisfaction, and a change in your hospital stay might come sooner than you think. https://hospitablehealthcare.com/ https://www.unlv.edu/news/expert/stowe-shoemaker
Mike McCormick of Travel Again Advisory
March 05, 2024 13:00 - 25 minutes - 17.6 MBThe industry veteran and co-founder of Travel Again Advisory dives in to biggest question facing the travel industry. And can we please come up with an alternative to the term "revenge travel?" And what's going on with American Airlines, and the state of loyalty programs in general? https://www.travelagainadvisory.com
Wait, Were Hilton And Marriott Really At War?
February 13, 2024 13:00 - 25 minutes - 17.7 MBToday Hilton is comprised of 17 brands, with more than 5,900 properties in 114 countries around the world. Marriott International controls over 7,000 properties in 131 countries, including the Ritz-Carlton and St. Regis luxury brands. But...were they really competing with each other over the last century, or competing with the world? In this episode we're going extremely meta in a review of another podcast you should absolutely listen to. Also, we investigate the intriguingly named "bed war...
The Impact of National Parks with Lise Aangeenbrug
January 30, 2024 13:00 - 24 minutes - 17.1 MBLise is Chief Program Officer of the National Park Foundation, leading program and partnerships teams responsible for delivering more than $89 million in grants and other support to national parks. We talk about the NPS' overall economic impact on communities and regions, keeping a healthy symbiosis between public and private interests, combatting overtourism, and hidden gems in the park system. National Park Foundation Leave No Trace Recreate Responsibly NPF Instagram
Breffni Noone on Resort Fees, Surge Pricing, and College Football's Impact on Hotels
January 16, 2024 14:00 - 26 minutes - 18.3 MBThe award-winning associate professor from Penn State's School of Hospitality Management talks about the possible (?) demise of those dreaded resort fees, how local economies depend on NCAA football weekends, and gives us the state of the union for the hotel industry heading into 2024. https://hhd.psu.edu/contact/breffni-noone https://www.investopedia.com/college-football-provides-an-economic-boost-7964994
The Globetrotting David Goldberg
October 24, 2023 11:00 - 25 minutes - 17.8 MBThe chance to speak with someone who has visited 191 countries was just too good, which is why academic, entrepreneur, advisor to world leaders, and world traveler David Goldberg joins us. What are tips for traveling in a fraught world? What's the hairiest travel situation he's been in? What's an underrated country you should visit? Did he know from an early age he'd become an international man of mystery?
You Don't Know NDC (But AmTrav CEO Jeff Klee Does)
October 03, 2023 13:00 - 26 minutes - 18.1 MBAmtrav CEO Jeff Klee sheds light on New Distribution Capability (NDC), a transformative schema that's changing the way we travel. NDC is reshaping the landscape of airfares, third-party technology, and personalization in unexpected ways. We also talk about Southwest's unique (and longstanding) stance on third-party sales, and how NDC elevates the importance of price assurance tools in hotel distribution. https://www.amtrav.com/ https://www.linkedin.com/company/amtrav/
Temp Check: The State of Hotels Going Into Q4
September 19, 2023 11:00 - 22 minutes - 15.5 MBAre major hotel brands taking over the world? Does office attendance directly correlate to hotel occupancy? What's the worst day for occupancy at hotels? And how do you handle travel to places that have recently experienced a disaster? https://www.highatlasfoundation.org/
The State Of The Great American Road Trip
September 05, 2023 13:00 - 24 minutes - 16.6 MBSummer may be winding down, but the road to adventure lives forever in our hearts. Or does it? People still take road trips, but where they go and why has changed drastically over the last 30 years, and the coming wave of EVs is going to alter our idea of a road trip even more. So, do gas prices matter at all? Do sky-high airfares impact our willingness to sit in a car for 20 hours? Did roadside hotels see a post-pandemic dip or boost in summer occupancy? What's the worst state to drive to?...
The Mechanics of Airline Upgrades and Maximizing Loyalty Credit Cards
August 22, 2023 11:00 - 24 minutes - 17.1 MBHow exactly to airline loyalty programs work, and is there any way to game the system? Credit cards play a huge factor, but do any of them give you the edge? We use American Airlines as our case study example of how plane perks and credit cards are so intertwined. The more you know: https://cwsi.net/aa.htm https://viewfromthewing.com/trumps-team-discloses-they-violate-airline-rules-use-throwaway-ticketing-site-skiplagged-for-airfare/ RocketMiles.com https://lpcalculator.com/#/landing
Hotel Insights and Predictions with Jan Freitag
August 07, 2023 11:00 - 20 minutes - 14 MBHotel data people: prepare for enlightenment as we sit down with Jan Freitag, CoStar's National Director of Hospitality Analytics. How does 2024 look? Why is occupancy still still trailing 4% below pre-pandemic levels? What data sources does he use? What's his new podcast about? Is he actually a wizard who can predict the future? YES. News you can use: https://www.costar.com/ https://str.com/ https://www.trade.gov/data-visualization/apisi-92-monitor https://www.hatchshowprint.com/ https://w...
The Neon Museum's Aaron Berger
July 25, 2023 11:00 - 27 minutes - 19.2 MBAaron is the Executive Director of must-see destination The Neon Museum Las Vegas, a space dedicated to collecting, preserving, studying and exhibiting iconic Las Vegas signs. We talk about pushing the boundaries of a traditional museum experience, preserving history in a town that embraces demolition, and the mysterious red button in Siegfried and Roy's mansion. https://www.neonmuseum.org/ https://www.duckduckshed.com/ https://www.instagram.com/theneonmuseumlasvegas/
Playing The Hotel Name Game
July 11, 2023 11:00 - 22 minutes - 15.4 MBWait, the Intercontinental is related to Pan Am? Holiday Inn really came from a movie? Motel 6 was (briefly) $6 a night? Doubletree was just because the land surveyed had two trees on it? Jeff and Matt explore the naming origins of hotels big and small. The more you know: https://www.panam.org/about/606-across-the-pacific-film https://www.cnn.com/travel/article/holiday-inn-70th-anniversary/index.html
Summer Travel Questions
June 28, 2023 11:00 - 27 minutes - 19.1 MBDoes Taylor Swift really affect hotel prices? Which airport has the longest security wait times? Are international travelers favoring the east coast more than the west coast? Should you buy trip insurance? Is there really a hotel designed specifically for pilots and flight crews? Are plane tickets radically more expensive this year? Let's find out.
Dave Roberts
June 22, 2023 11:00 - 29 minutes - 20.2 MBDave is an award-winning professor, author, and hospitality legend, and he's the recipient of the 2023 Revenue Optimization Educator of the Year award from The Hospitality Sales & Marketing Association International (HSMAI). We talk about what NOT to do in a downturn, whether promotions actually work, the reality around loyalty programs, and advice he gives soon-to-be graduates.
Dan Katona Is Almost Famous
June 08, 2023 11:00 - 23 minutes - 16.2 MBDan is Director of Operations for the Andaz West Hollywood, perhaps the most storied rock and roll hotel in history. We talk about the debaucherous past of what was formerly known as the "Riot Hyatt" on the Sunset Strip, the growing focus on wellness in hospitality, what to do when celebrities walk through the lobby, and mysterious campsites of the Old West. https://www.hyatt.com/andaz/laxss-andaz-west-hollywood https://www.newidea.com.au/andaz-west-hollywood-hotel-review https://www.mirava...
The Unstoppable Susan Barry
May 24, 2023 11:00 - 37 minutes - 25.9 MBThis week's No Show is with the one and only Susan Barry, Hive Marketing Queen Bee and host of the superb hospitality pod Top Floor. Together we live, we laugh, we grow ... and we learn. About what? How there's oversupply and "underdemolishment" in certain markets, secret cash stashes in hotel rooms, marauding parrots. The usual. https://www.topfloorpodcast.com https://www.hive-marketing.com
Talking ChatGPT with Will Curran (Part 2)
May 09, 2023 10:00 - 25 minutes - 17.3 MBEndless Events founder Will Curran tells us about the next "Jarvis" leap forward for virtual assistants, how that's going to help travelers, and how events are going to have to evolve over the next 5 years if they want to stay relevant. Also, will humans still sit at the concierge desk? And what's the most underrated city to hold an event? Endless Events #EventProfs Community Event Tech Podcast Flighty app
Talking ChatGPT with Will Curran (Part 1)
May 02, 2023 12:00 - 33 minutes - 22.9 MBEndless Events founder Will Curran has been thinking a lot about how technology will change how and why we get together. The robots are coming, for sure, and they will reshape the process of event planning, the way we network with people, the vacation choices we make, the process of booking trips, and ... well ... pretty much everything else. Endless Events #EventProfs Community #EventIcons Event Brew Event Tech Podcast AISIS - The Lost Tapes
Cannabis Tourism with Brooke Gerstein-Salerno
April 20, 2023 13:00 - 31 minutes - 21.7 MBCanna-tourism generated $17B+ last year, and a wave of state legalization means that number will only get higher. Brooke is the owner of Green Bonnet Pharms in Oklahoma, a complete vertically integrated cannabis business from seed to smoke, and she takes us through the challenges and opportunities in a travel sector primed for growth (and green). https://www.greenbonnetco.com/ https://www.instagram.com/greenbonnetpharms/ https://www.budandbreakfast.com/ https://www.instagram.com/campcana/
The Death And Afterlife Of The Hotel Minibar
April 05, 2023 11:00 - 22 minutes - 15.2 MBOnce the ultimate hotel perk, the minibar was the symbol of a boozier, jet settier time - the ultimate ridiculous convenience for a ridiculous price. Today, minibars have become empty refrigerators. What happened? And are they truly dead? Could they be resurrected in an era of food delivery and streamlined costs?
Getting Breakfast with Ned Barker
March 22, 2023 11:00 - 26 minutes - 18.4 MBNed is a hotel industry veteran and principal of Grill Ventures International, and he talks with us about the past, present, and future of breakfast buffets. Also, what's wrong with coffee stations? And is the "grab and go" the future of hotel food? Ned also makes special mention of the Express Start project's initiator and "owner," Jenifer Zeigler; extraordinary leadership (and hard work) was demonstrated continuously by Julie Baldwin, Gary Swanson, Ed Sellers (Royal Cup), Lisa Lang, Core ...
Travel Pet Peeves and Best Small Suitcases
March 08, 2023 13:00 - 25 minutes - 17.5 MBWhy do you only get one luggage rack in your hotel room? Why can't pools stay open longer? What's the best compact suitcase for overhead compartments? What outdoor brands should partner up with hotels? Burning questions, spicy answers! Plus one of our predictions about hotel partnerships actually came true.
Elite Travel Hacks With Samir Bhatnagar
February 21, 2023 13:00 - 36 minutes - 25.3 MBOk, no more messing around. Travel expert Samir Bhatnagar tells us about getting compensated for delayed European flights, skipping ATM fees around the world, the best airline pajamas, the future of airport lounges, taxi tips when abroad, and the most useful travel apps. Stuff we mentioned: https://www.aerolopa.com https://www.rome2rio.com https://www.forbes.com/advisor/credit-cards/travel-rewards/eu-261/ https://thepointsguy.com/credit-cards/american-express-platinum/
27 Pretty Solid Travel Hacks
February 08, 2023 13:00 - 23 minutes - 16 MBWe got going on hacks and could not stop. TSA lines, travel pants, airport lounges, bandanas, detergent pods ... there are so many ways to make your trip easier, cheaper, and much more pleasant. Stuff we mentioned: https://sudshare.com https://www.hydroflask.com/32-oz-wide-mouth https://www.mollyjogger.com/products/ccc-legacy-bandana https://seatosummit.com/collections/dry-bags https://www.chase.com/personal/credit-cards/education/rewards-benefits/a-guide-to-chase-sapphire-reserve-benefits
The Ascent of Boutique Hotels
January 10, 2023 13:00 - 23 minutes - 16.4 MBBoutique and lifestyle hotels are everywhere now. Why? And how do you define "boutique," exactly? And are we headed towards a world where every hotel is a lifestyle brand? What are lifestyle hotel brands you should check out? We'll answer these questions! Links: https://www.graduatehotels.com/ https://www.piaule.com/ https://www.21cmuseumhotels.com/ https://www.sbe.com/hotels/mondrian/park-avenue
Best of 2022
December 19, 2022 13:00 - 20 minutes - 14 MBWhat's our favorite travel statistic of the year? Our favorite travel tool? The most gratifying travel news? The most interesting corporate acquisition? The dumbest buzzword? Season 2 kicks off with a snappy roundup of the year that was.
Why Hopper is unrivaled in its growth
October 04, 2022 11:00 - 25 minutes - 17.8 MBHopper's Nima Vaez and Tucker Holland drop in to tell us what's happening with "the world's fastest-growing mobile-first travel marketplace." Splashy new partnerships, machine learning, and fintech solutions are part of it, but what's the secret sauce?
How The "User Experience" Is Changing In Las Vegas
September 20, 2022 12:00 - 23 minutes - 16.4 MBVegas literally defines itself as an experience, but is it selling something people want? As implosion comes for the casino icons of the 80s and 90s, our collective sense of what makes a satisfying user experience is changing. Is Vegas capturing the right “UX” of the moment, or just going through the motions? Is the architectural and experiential design of the town still, what’s the word … fun?
How Do Airports Make Money?
August 16, 2022 12:00 - 24 minutes - 17 MBPart 2 of our interview with Matt Cornelius, EVP at Airports Council International - North America gets into the real nitty-gritty: how exactly do airports make money? How do dominant carriers affect the cities they're based in? And, most important, what's the best way to board an airplane?
All Work And No Play: Hotels In Hollywood
August 02, 2022 12:00 - 22 minutes - 15.2 MBWhat do movies and TV shows get universally wrong about hotels? What do they (occasionally) get right? What movie hotel would we want to visit? Wait, Stanley Kubrick never filmed a movie outside of the UK? Links: The design team that worked on interiors at the Park Hyatt Tokyo: https://superpotato.jp/en/ The inspiration for The Shining's Overlook Hotel: https://www.stanleyhotel.com The Andaz West Hollywood: https://lucire.com/2021/1013vo0.shtml
Who's In Charge of Airports?
July 19, 2022 12:00 - 24 minutes - 17.1 MBExecutive Vice President at Airports Council International-North America Matt Cornelius tells us where the buck stops at airports, and explains how they really run. Also, what's the best-run airport in America?
Where Would We Build A Hotel?
June 28, 2022 11:00 - 25 minutes - 17.5 MBWe just inherited a boatload of cash with one deeply eccentric stipulation: we have to build a hotel with it. But where? And why? And in which places does Jeff tell Matt we definitely CANNOT build one? And wait, somebody's building a hotel in Antarctica?
Interview: Greenview CEO Eric Ricuarte
June 08, 2022 11:00 - 19 minutes - 13.1 MBJeff talks with Eric about Greenview's role as the world’s leading provider of sustainability programs and data management for the hospitality and tourism sector. What's the current narrative around sustainability in tourism, and where can you make a difference as a hotel owner and a responsible traveler?
Why don't Google and Amazon take over online travel?
May 03, 2022 12:00 - 22 minutes - 15.7 MBThey're big and they buy things. Why aren't the tech giants taking over online travel? Or maybe ... they already have!? We also talk about the illusion of choice when it comes to booking online. Major players like Expedia gobbled up other travel sites, so when you're shopping around, often you're just browsing different floors of the same department store. Plus, it's only a matter of time before Airbnb starts listing hotel rooms. What's stopped them so far?
Rise of the OTAs
April 13, 2022 13:00 - 28 minutes - 19.7 MBOnline Travel Agencies - a euphemistic way to describe the robots that (maybe) help us find deals on hotels, plane tickets, and a growing number of other travel-related services. How did the Expedias of the world get so dominant? What do hotels actually think of them? How does everybody (except you) make money off them?
LARC President and Co-founder Ryan Meliker
March 22, 2022 13:00 - 45 minutes - 31.4 MBLodging Analytics Research & Consulting issues a quarterly U.S. Lodging Industry Outlook that's essential reading in the hotel business, and Ryan stops by to talk about LARC's Q1 report, coming trends in 2022, markets to watch, the pandemic's impact on commercial real estate, Airbnb regulation, and the Tuscan sun. See what else LARC is up to at https://www.larcanalytics.com
LARC President and Co-founder Ryan Meliker
March 22, 2022 13:00 - 45 minutes - 31.4 MBLodging Analytics Research & Consulting issues a quarterly U.S. Lodging Industry Outlook that's essential reading in the hotel business, and Ryan stops by to talk about LARC's Q1 report, coming trends in 2022, markets to watch, the pandemic's impact on commercial real estate, Airbnb regulation, and the Tuscan sun. See what else LARC is up to at https://www.larcanalytics.com
The Mouse Wets Its Beak
March 14, 2022 12:00 - 24 minutes - 17.1 MBWhat's it like to work in the orbit of the most famous theme park in the world? We're in the midst of Disney World's 50th Anniversary, and it got us thinking about all the usual stuff: utopia-building, timeshare economics, land use in central Florida, job reports, tourism dollars, Westworld, civic ecosystems, the Orlando airport. Just your typical winter vacation daydreams.
Listen all y'all, it's a CABOTAGE!
February 22, 2022 14:00 - 27 minutes - 18.9 MBThis week our crystal ball is crystal clear. The unholy union of Frontier and Spirit Airlines got us thinking: what if a wisecracking genie appeared and gave us three wishes to change the airline industry? Fees, genuine competition (that's where the archaic yet lyric-friendly "cabotage" comes in), passenger comfort ... it would be a whole new world!
The World's Most Prized Passports
February 02, 2022 18:00 - 23 minutes - 15.9 MBWhich passports give you the most juice, and why? We get into passport rankings, how politics and economics affect those rankings, underrated and "golden" passports, and the ups and downs of traveling to China.
Does the world still want CES?
January 10, 2022 12:00 - 25 minutes - 17.5 MBShortened schedules, pruned expectations, and fewer exhibitors didn't stop one of the world's biggest trade shows from bringing in the new year. But in a world of stricter health precautions, new travel restrictions, and changing tastes, can CES change too? Does it even need to?
Fake Listener Mailbag
December 18, 2021 22:00 - 28 minutes - 19.5 MBWhat was the most overused word in hotel marketing in 2021? What will be a hot destination in 2022? What was the biggest ah-ha moment in tourism economics this year? What are good ways to keep up with the industry? What's a sneaky trend nobody's talking about (but should)? What's the best state fair? What luggage should I buy? And more! Links mentioned in the episode: The Points Guy https://thepointsguy.com View From The Wing https://viewfromthewing.com BTN Daily https://www.businesstraveln...
Was Thanksgiving an Enticing Travel Appetizer for Christmas?
December 06, 2021 11:00 - 21 minutes - 14.7 MBBlack Friday, Cyber Monday, Small Business Saturday...welcome to the Advent Calendar of Capitalism! Everybody has ambitions to "own" a shopping day. Why not travel? And between Omicron and lingering pandemic wariness/weariness, what's going to happen to hotels 3 weeks from now? Also, Question of the Week: What’s the worst night during the holidays for a hotel manager?
What's With All The Resort Fees?
November 15, 2021 12:00 - 22 minutes - 15.7 MBIt happens every time, that feeling of resignation and frustration when you're checking in/checking out and there's this laundry list of fees below the price you had stuck in your head when you booked the hotel. What are resort and destination fees, are they really "deceptive," and are hotels and travelers stuck with them forever?
Expedia Hacks and Never Ordering Fish on Monday
November 01, 2021 10:00 - 27 minutes - 19.2 MBExpedia and ARC just released their annual 2022 travel hacks and it got us thinking about why hotel and flight deals happen when they happen, how work and leisure schedules are changing, and Anthony Bourdain's maxim on why restaurants push seafood on Mondays.
What exactly is the IATA?
October 18, 2021 02:00 - 23 minutes - 15.9 MBEvery day there’s a flurry of articles about how the hotel and travel industry are trying to rebound and readjust to covid-era life. When there’s talk about speeding up that rebound the topic invariably touches on vax passports and why they’re so hard for a decentralized system like the U.S. to do. One body that shows up consistently in these conversations is IATA, the International Air Transport Association. Ok, so, what is the IATA, what is its mandate, can it help the state of internat...