1. What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru)

NN/g UX Podcast

English - August 10, 2020 18:44 - 16 minutes - 15.6 MB
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Next Episode: 2. Empathy, Adaptability, and Design (feat. Sarah Gibbons, Chief Designer at NN/g)

Nielsen Norman Group is celebrating its 22nd anniversary by launching our very own NN/g UX Podcast. Join host Therese Fessenden as she interviews NN/g co-founder Dr. Jakob Nielsen on the most important questions about our industry: What really is "user experience," anyway? And what is the state of UX now, compared to when NN/g started 22 years ago?

Resources Cited in this Episode:

The Definition of User Experience (article)
WAP Mobile Phones Field Study Findings (article)
Describing UX to Family and Friends (3-min video)
Usability 101: Introduction to Usability (article)
User Experience vs. Customer Experience (article)
Jakob Nielsen's Profile, Articles, and Videos