Transformation of Customer Experience in 2020
Next in Tech
English - February 17, 2021 16:23 - 19 minutes - 45.3 MB - ★★★★★ - 25 ratingsTechnology News Tech News 451research automation datacenters iot technology cloud communicationstools customerexperience dataanalytics digitalinfrastructure Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Origins of 451 Research: Part 2
Next Episode: COVID-19 Impact in 2020
Host Eric Hanselman is joined by Sheryl Kingstone, who leads 451 Research's customer experience and commerce research, to discuss the changes to customer experience as a result of impacts from COVID-19 including the dramatic shift to mobile and how businesses are rethinking their customer experience journey. Recorded in December of 2020.
Learn more: spglobal.com/nextintech