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Next Level Customer Experience and Digitization
Next in Tech
English - April 01, 2021 19:27 - 14 minutes - 32.8 MB - ★★★★★ - 25 ratingsTechnology News Tech News 451research automation datacenters iot technology cloud communicationstools customerexperience dataanalytics digitalinfrastructure Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Information Security and the SolarWinds Compromise
Next Episode: Cloud Pricing & Complexity
Is digital transformation really worth it? In this episode, customer experience head Sheryl Kingstone is back to talk with Eric Hanselman about the results of a recent study that shows digitization is worth the investment. The results indicate that technology leaders have a significant advantage over laggards in their business success. Sheryl’s team was right when they predicted this back in 2016! Sheryl also digs into the impacts of transformation and talks about where AI is being used successfully in consumer applications.