![Next in Tech artwork](https://is4-ssl.mzstatic.com/image/thumb/Podcasts114/v4/d6/e8/6b/d6e86bc4-2006-a9ee-bede-d37d6cb94602/mza_16667505688204083507.png/100x100bb.jpg)
Ep. 156 - Connecting with Customers
Next in Tech
English - February 27, 2024 14:00 - 24 minutes - 33.6 MB - ★★★★★ - 25 ratingsTechnology News Tech News 451research automation datacenters iot technology cloud communicationstools customerexperience dataanalytics digitalinfrastructure Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Ep. 155 - Mobile World Congress Preview
Next Episode: Ep. 157 - AI Investing
Digital customer interactions are critical to business success. The effect on customer satisfaction can be dramatic, but the technology behind those interactions is often hidden. Raul Castañon Martinez joins host Eric Hanselman to look at Communications Platform and Contact Center as a Service (CPaaS and CCaaS) technologies and how they’re evolving. Gen AI can improve interactions, but is also increasing fraud. Check out the research here.