Customer experience investments pay dividends
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English - October 19, 2021 19:42 - 21 minutes - 49.4 MB - ★★★★★ - 25 ratingsTechnology News Tech News 451research automation datacenters iot technology cloud communicationstools customerexperience dataanalytics digitalinfrastructure Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Guy Kawasaki on Innovation
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We knew customer experience was important and new research points out just how much impact investments in CX can have. Sheryl Kingstone is back on the podcast with her research partner Sudeep Kesh to talk about their results with host Eric Hanselman. They’ve shown that companies that indicate strong investments in CX have noticeably better credit and equity performance. The Digital Leaders significantly outperform the Digital Laggards. The ability to quantify that difference is exciting news! Learn more at: https://451alliance.com/nit