NBDA: Bicycle Retail Radio
385 episodes - English - Latest episode: 3 days ago - ★★★★★ - 28 ratingsThe NBDA’s bicycle industry podcast brings retailers, vendors, advocates, and thought leaders to the mic for honest discussions about the latest issues facing retailers, while taking an in-depth look at the person within the profession. Content that proves relatable and thought producing, directed at exposing real-world tips and information to help retailers find success within the bicycle industry. Get more at NBDA.com.
Podcast is made possible by donations. Support the show by donating here: https://nbda.com/donate
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Episodes
Bentonville Bike Fest / NBDA Retailer Summit - See you there!
April 16, 2024 10:00 - 36 minutes - 25.3 MBThis episode’s guest is Kenny Belaey. Founder of Bentonville Bike Fest. I was excited to have Kenny on the show again to talk about how the festival has grown, what to expect for 2024,and the years to come. The Bentonville Bike Fest is happening just days after the NBDA Retailer Summit. Giving retailers and suppliers a chance to spend multiple days not only networking but working in partnership. Kenny shares the importance of the two events aligning. Support the show
The Friday Retailer Flex - Episode 144
April 12, 2024 10:00 - 8 minutes - 6.01 MBOur Friday Flex this week is about rider experience. Support the show
YouTube and Bicycles? We Know a Guy.
April 09, 2024 10:00 - 49 minutes - 34.3 MBJustin Bolinger is no stranger to bike shop life. Ever since his parents opened a shop in the 1980's, his love of cycling has grown. Now, over 30 years later, he shares his years of expertise and passion through his YouTube channel I Know A Guy Bicycles. The Guy's YouTube channel continues to gain traction for his industry commentary, mechanic expertise and bike restoration and rebuilds where he is bringing his audience along the whole way. Enjoy this week's episode highlighting Justin's ...
The Friday Retailer Flex - Episode 143
April 05, 2024 10:00 - 7 minutes - 4.93 MBThis week's Friday Flex is all about grassroots loyalty programs. Support the show
NBDA News Hour - April 2024
April 02, 2024 10:00 - 59 minutes - 41.2 MBThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. We recap this month's resource "E Bike Hate, Legislation, and Liability for Amazon." The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring tim...
Technician Flex - Episode 6
April 02, 2024 01:00 - 39 minutes - 27 MBToday's episode begins with a question about upselling when customers only come in for a service issue or small repair. "How do you enhance a customer's ride experience?" If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to [email protected] Our newest edition to Bicycle Retail Radio, the Technician Flex is a recurring po...
Basso. Enough - Ride Perfected
March 26, 2024 10:00 - 42 minutes - 29.1 MBThis episode’s guests are Alessandro Basso, Chief Executive Officer at StarDue Group. StarDue is the parent company of the brands Basso Bikes and Lee Cougan Mountain Bikes and Craig Steyn, country manager US of Basso Bikes. Alessandro's Father and Uncle founded Basso Bikes in 1977. The conversation covers Alessandro's path from professional mountain bike racer to CEO of one of Italy's last remaining family-owned bike brands, how the brand has now chosen to work with retailers, how retailers...
The Friday Retailer Flex - Episode 142
March 22, 2024 10:00 - 5 minutes - 3.87 MBJoin Heather for this week's Friday Flex about SKU Reduction. Support the show
Serving the Adaptive Cyclist
March 19, 2024 10:00 - 54 minutes - 37.3 MBThis episode’s guest is Brent Emery, co-owner of Emerys - a Wisconsin based bike store that adapts bikes to the needs of every rider. In this conversation we cover unique needs retailers should possess to best work with adaptive bicycles, whether it’s fit, customization, billing and more. Watch this episode on YouTube for the best experience. https://adaptivecycling.org/ https://www.rifton.com/ https://www.amtrykestore.org/ Support the show
The Friday Retailer Flex - Episode 141
March 15, 2024 10:00 - 7 minutes - 5.41 MBThis Flex episode covers positioning high-margin inventory to drive additional sales. Support the show
How IBD's Can Partner with Bike Co-ops to Support the Cycling Community
March 12, 2024 10:00 - 47 minutes - 33.1 MBThis episode’s guests are Jonathan Youngman, Executive Director for Franklinton Cycle Works, and Erik Anderson, ED at Bikes for All People. In today’s episode they discuss their operations with John Robinson, President of Johnny Velo Bikes and how working together works better to serve their cycling community in Columbus, Ohio. Learn about how bicycle cooperatives have a beneficial impact on providing transportation for the underserved and how traditional bicycle shops can partner with the...
The Friday Retailer Flex - Episode 140
March 08, 2024 11:00 - 6 minutes - 4.47 MBOur short features, the Friday Flex episodes, are quick-hit business tips. This week Heather reviews why it's important to manage inventory, especially beyond 365. Support the show
NBDA News Hour - March 2024
March 05, 2024 11:00 - 53 minutes - 36.9 MBThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. We recap this month's resource "Fear Mongering, Journalistic Malpractice, and a Welcoming Smile " in this episode. The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource f...
The Friday Retailer Flex - Episode 139
March 01, 2024 11:00 - 6 minutes - 4.42 MBOur Friday Flex today features how using social media can build community and personalized services. Support the show
Retailers Are Showroom and Service Partners
February 27, 2024 11:00 - 46 minutes - 31.8 MBThis episode’s guest is Eric Peterson, Business Development Manager, at Gocycle. Eric has been working to bring the coolest purpose-built, urban electric bike to retailers throughout the central United States. Listen and learn, how Go Cycle, a hybrid direct model brand, is working with retailers as showroom and service partners, and how Eric himself sees the future of the supplier/retailer/consumer relationship. Support the show
NBDA Fixture Lab Retail Design Flex Lighting Edition
February 23, 2024 16:00 - 1 hour - 54.7 MBGeneral Tips for All Retailers When it comes to Lighting Watch this episode on YouTube: https://youtu.be/_sYXnpzPRDM - Types of lights - Color temperature - Beam angles - Lumens - Foot-candles - Energy efficiency - Pricing - Light fixture examples - Examples of good and bad lighting - Common lighting fails Support the show
Retailer Success and SRAM Field Guides
February 20, 2024 11:00 - 51 minutes - 35.7 MBThis episode’s guests are Micah Van Horn and Dan Jennings, from SRAM. SRAM excels in the bicycle industry, fostering retail success through top-notch products, education, advocacy, and unwavering passion. This conversation provides insights for bicycle retailers on how to foster success and optimize collaboration with SRAM. Support the show
The Friday Retailer Flex - Episode 138
February 16, 2024 11:00 - 5 minutes - 4.15 MBToday's Friday Flex reviews how to use social media to highlight shop expertise and repair services. Support the show
Leveraging Social Media Marketing
February 13, 2024 11:00 - 43 minutes - 30.1 MBThis episode’s guest is Frances Abbott, NBDA Marketing and Content Creator. Frances has worked in marketing for the last 10+ years in a variety of B2B and D2C roles at agencies and internal agencies and is now partnered with NBDA. This episode focuses on social media tips for retailers. We hope you can take a handful of things if not at least one big idea or process change to implement in your shop. Support the show
The Friday Retailer Flex - Episode 137
February 09, 2024 11:00 - 5 minutes - 4.07 MBThis Friday Flex Heather reviews tips for using social media to move old inventory. Support the show
NBDA News Hour - February 2024
February 06, 2024 08:00 - 1 hour - 45.5 MBThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. We recap this month's resource "Inflation Eases, but Beware of Phantom Debt and Zombies" in this episode. The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the in...
NBDA News Hour - February 2023
February 06, 2024 08:00 - 1 hour - 45.5 MBThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. We recap this month's resource "Inflation Eases, but Beware of Phantom Debt and Zombies" in this episode. The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the in...
The Friday Retailer Flex - Episode 136
February 02, 2024 08:00 - 6 minutes - 4.31 MBThis Friday Flex is all about using social media to drive traffic! Support the show
Retailer Spotlight - Hershey Cycles
January 30, 2024 11:00 - 50 minutes - 34.6 MBThis episode’s guests are Derek DiMedio, and Tony Stagliano, owners of Hershey Cycles. Located in the sweetest place on earth, Hershey PA, Hershey Cycles is doing things a bit out of the ordinary. A growing customer base and unique philosophy on customer relations, service, and sales this shop is one to watch. Listen in and learn more about Hershey Cycles, and their role in bringing focus to the Cannondale Bicycle Corporation, who was recognized with a permanent exhibit at The State Museum ...
Technician Flex - Episode 5
January 26, 2024 11:00 - 28 minutes - 19.6 MBToday's episode begins with a question from a retailer in Florida. "Chain replacement is a routine maintenance task... what do you recommend for bike shops on advising customers on when to replace their chains? Any common misconceptions?" If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to [email protected] Our newest ed...
A Bridge Between Cyclists and Mechanics
January 23, 2024 11:00 - 46 minutes - 32.2 MBThis episode’s guests are Yahor Buben Founder Velotooler and Amos Brumble, owner Brumble Bikes and Head of Operations at Velotooler. Velotooler connects cyclists, bicycle brands, corporations, and bike fleets, with local skilled bike mechanics. Listen in and learn how they are working with Bicycle Retailers, mechanics, mobile retailers, and brands to offer quick booking, expert solutions and timely service. Support the show
The Friday Retailer Flex - Episode 135
January 19, 2024 11:00 - 8 minutes - 6.15 MBThis Friday Flex, we continue our series with Navigating the Future: Bicycle Retailers' Guide to Consumer Trends in 2024 Support the show
Selling Socks
January 16, 2024 11:00 - 46 minutes - 31.8 MBIt's DeFeet Socks! Most everyone has owned a pair at one point! You likely have some in your sock drawer now!! Heck, I remember my favorite pair of DeFeet socks from the 90's! They had a logo on that short 3" ankle that looked like Burger King but read "Big Ring King." I wore them constantly! Just to think back when those 3" cuff heights were the norm! Guess what?!This episode’s guest is Shane Cooper, Founder, President, and Chief Sockologist at DeFeet International. Founded in 1992 DeFeet ...
The Friday Retailer Flex - Episode 134
January 12, 2024 11:00 - 5 minutes - 3.77 MBThis week's Friday Retailer Flex is Navigating the Future: Staffing and Training Trends for Bicycle Retailers in 2024 Support the show
Aventon and Retailer Success
January 09, 2024 11:00 - 44 minutes - 30.7 MBThis episode’s guests are Jessica Hill, Director of Sales and Aj Rasmussen, business development at Aventon. We delve into the dynamic world of e-bikes exploring consumer interests, purchasing patterns, and insights into retailer success working with this multifaceted brand. Discover the future trends shaping the e-bike landscape and gain valuable strategies for bicycle retailers looking to capitalize on this market. Support the show
The Friday Retailer Flex - Episode - 133
January 05, 2024 11:00 - 6 minutes - 4.6 MBThis week on the Friday Retailer Flex it's all about riding the trends: Bicycle Retailers' Guide to Boosting Profitability in 2024 Support the show
NBDA News Hour - January 2024
January 02, 2024 08:00 - 1 hour - 54.6 MBThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. We begin this episode with a discussion about deflation in the industry. The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and...
Retail Design Flex - Episode 7
December 29, 2023 11:00 - 59 minutes - 41.2 MBThe Retail Design Flex is an ongoing podcast feature focused specifically on store design, remodeling, and merchandising produced in partnership with NBDA Associate Member Fixture Lab. If you would like your questions answered on the flex, you can write to the NBDA & Fixture Lab team at any time with ANY questions about store design, merchandising, fixtures, remodeling, etc. Submit your questions and photos to [email protected]. Fixture Lab has been in bike shop design and merchandising for ...
Greg McDonald - Ridley’s Cycle, NBDA Board Member, P2 Member
December 26, 2023 11:00 - 47 minutes - 32.9 MBThis episode’s guest is Greg McDonald, newly elected NBDA Board Member, NBDA Member and P2 Member. Also, General Manager at Ridley’s Cycle Canada. Advocating for a Canada-specific portion of the NBDA vision, Greg believes in enhancing the NBDA’s outreach to non-members. He aims to position NBDA membership as an investment in personal and professional growth, encouraging individuals to be their own leaders and shape their destinies. Support the show
The Friday Retailer Flex - Episode 132
December 22, 2023 11:00 - 4 minutes - 3.47 MBToday we have a special holiday poem for the Independent Bicycle Dealer. Support the show
E-Bike Certification with UL Solutions
December 19, 2023 11:00 - 50 minutes - 34.6 MBThis episode’s guest is Dejan Gakovic, Micromobility Business Development Manager at UL Solutions. An eBike and EV enthusiast and owner, Dejan joins us today to review UL2849. The conversation covers the standard in depth including history, importance, certification process, and future developments. Support the show
The Friday Retailer Flex - Episode - 131
December 15, 2023 11:00 - 5 minutes - 4.13 MBThe holiday season provides an opportunity to take advantage of increased consumer spending. Heather reviews how our retailer members can boost profits and foster customer advocacy. Support the show
NBDA News Hour - December 2023
December 12, 2023 11:00 - 57 minutes - 39.4 MBThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. We begin this episode with talking about being in "the eye of the hurricane." What does the economy look like as we move into the slow season? The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Repo...
Technician Flex - Episode 4
December 08, 2023 11:00 - 27 minutes - 19.1 MBToday we have 4 questions to review, starting with: "My mechanic insists that checking the bottom bracket and truing the wheels be part of our bike build [process]... Unfortunately this means we have a 2 hour build. Any tips?" If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to [email protected] Our newest edition to Bi...
Unlock Your Workshop's Full Potential
December 05, 2023 11:00 - 44 minutes - 30.6 MBThis episode’s guest is Stuart Blyth, CEO and Co-founder at Hubtiger. Hubtiger is a tech company that offers cloud-based repair and rental software solutions. Hubtiger is built to equip shops with the necessary tools to streamline operations, enhance customer experiences, and ultimately boost repeat business. Hubtiger has established itself as a leading software provider that is trusted by both repair and rental shops globally. In this conversation we talk about service center efficiency, ...
The Friday Retailer Flex - Episode 130
December 01, 2023 11:00 - 4 minutes - 3.33 MBHeather uses this Friday Flex to share why and how we can use AI in bicycle retail business. Support the show
Connecting Your Best Customers to the Best Rides
November 28, 2023 11:00 - 33 minutes - 23.2 MBThis episode’s guest is Michael Browne, Head of Marketing at Ride With GPS, here to share insights on how you as a retailer can work with Ride with GPS to create and share route resources with your customers using their recently released “Shop” account. Ride with GPS is the fastest and easiest way to get routes to your customers. Listen in as we talk about building community, group rides and giving riders peace of mind by knowing where they are going. Support the show
Retail Design Flex - Episode 6
November 24, 2023 11:00 - 52 minutes - 36.3 MBThe Retail Design Flex is an ongoing podcast feature focused specifically on store design, remodeling, and merchandising produced in partnership with NBDA Associate Member Fixture Lab. This episode focuses on two stores that have been in their location a long time. What unique issues do they run into? Watch here: https://youtu.be/VQuRteuLvCQ If you would like your questions answered on the flex, you can write to the NBDA & Fixture Lab team at any time with ANY questions about store design,...
Racks As a Companion to Bike Sales with Küat
November 21, 2023 11:00 - 33 minutes - 23 MBThis episode’s guest is Tom Lampe, National Sales Manager at Küat. This is a brand known for its ability to create industry-changing products that are manufactured with the utmost care to quality. They design products that last longer, boast unmatched style, and earn Küat the reputation of being a leader in feature innovation. Support the show
The Friday Retailer Flex - Episode - 129
November 17, 2023 11:00 - 6 minutes - 4.18 MBToday's Friday Flex features Tom Lampe from Küat. Listen in as he reviews special incentives they are giving to retailers for B2C sales. Support the show
Great Ride. Easy Fold. Built to Last.
November 14, 2023 11:00 - 41 minutes - 29 MBThis episode’s guest is Dale Aguas, USA Territory Manager and Amber Krueger, Inside Sales from Tern. Tern focuses on building bikes that are a great ride, easy to fold, and are built to last. They’re a unique brand with some very recognizable frame features, and we’re excited to chat with them today about what’s happening with Tern currently, what’s next, and what dealers and future dealers need to know Support the show
Technician Flex - Episode 3
November 10, 2023 11:00 - 26 minutes - 17.9 MBSome of today's questions: What are the best ways to store a bike for winter? What kind of upkeep should I have if I'm on the trainer? If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to [email protected] Our newest edition to Bicycle Retail Radio, the Technician Flex is an ongoing podcast feature focused specifically ...
NBDA News Hour - November 2023
November 07, 2023 11:00 - 55 minutes - 38.6 MBThe NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team. Listen in this week as we review their focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace. The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility R...
The Friday Retailer Flex - Episode - 128
November 03, 2023 10:00 - 6 minutes - 4.83 MBThis week Heather covers how to handle a credit card processing outage, with information from Chosen Payments. Our Friday Retail Flex is a shorter episode that features quick-hit tips for your business. Support the show
Top Performance, Top Experience
October 31, 2023 10:00 - 48 minutes - 33.3 MBThis episode’s guest is Nat Ross of Pirelli. In this episode Nat shares some practical ways to engage with customers using tire products and other parts and accessories. These small interactions can have a large payoff, and Nat offers ways to make the most of these interactions. Through focusing on language when communicating with our customer and focusing on merchandising and more in the shop, Nat helps us get it done. Support the show