A People-Centric Approach To Business—Chuck Surack (Ep 32)

Morning Tempo

English - June 17, 2020 08:00 - 59 minutes - 54.3 MB
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Previous Episode: The Adaptability of Startup Culture—Stacey Bedford, Bandzoogle (Ep 31)

Next Episode: Catering During a Crisis—Kristina Zhao (Ep 33)

Chuck Surack is the founder of the online music retailer Sweetwater. The business employs over 1800 people and is privately owned by Chuck and his wife. Chuck's business began in 1984 with a now legendary story of his discovering and reverse engineering the Kurweil keyboard. The business has expanded in many directions since.

While many businesses are struggling amidst the pandemic, Sweetwater is currently thriving. Chuck has long been a supporter of his community and businesses of his hometown Fort Wayne, Indiana. We talk about the importance of putting people first, constant professional development, and the little touches that help a business stand out.

Episode Highlights

We start by talking about growing up in Indiana (05:44) and go on to discuss:

(07:55) A high touch customer experience (12:45) Building a strong culture (19:09) Supporting and growing other businesses (25:00) The changing music scene amidst the pandemic (30:25) Buying back a company (40:12) Personalizing product and packaging (44:15) Professional development as a company priority

For more resources and show notes go to MorningTempo.com