Another Satisfied Customer: The Pursuit of Perfection in Patient Care

If perfection is the standard, then it is clear that we often come up short, depending on the task. However, it is the push toward that goal that puts us on the path of improvement, constant improvement. This is the real message of Carter's retrospective account: to simply get better. That is something we can all achieve.

For those who work in our nation's hospitals, the goal should be perfection in patient care, which means working every day to get as close to that goal as possible. So, what does that look like?