Customer Service AI, Ranking Hotel Points & Legislation to Kill Travel Rewards

Miles to Memories - Conversations About Miles, Points & Travel

English - July 27, 2023 07:30 - 42 minutes - 29.5 MB - ★★★★★ - 111 ratings
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Episode Description

In this episode Shawn and Joe discuss new legislation that may end up killing credit cards rewards. Is this something to worry about and would it be better for customers? Other topics discussed include: Joe’s Star Wars hotel experience, ranking hotel points based on desirability, automated customer service and AI plus an airline phone scam you probably need to hear about.

Episode Notes

0:00 - Galactic Starcruiser and the experiential travel space

12:10 - Credit card rewards going away?

19:32 - Hotel loyalty programs ranked

25:09 - Don’t get scammed googling phone numbers

28:40 - American Airlines and AI

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Music: Rewind by Jay Someday | https://soundcloud.com/jaysomeday Music promoted by https://www.free-stock-music.com Creative Commons Attribution 3.0 Unported License