Megayacht News Radio: Capt. Sean Meagher on the Perfect Superyacht Customer Journey

Born and raised in Cape Cod, Massachusetts, Sean Meagher has captained vessels ranging from search and rescue craft to powered megayachts and sailing superyachts. He's perhaps best known for taking the helm of the famous motoryacht Latitude, upon which he led journeys through the Northwest Passage--twice--and a circumnavigation of Svalbard, coming within 400 miles of the North Pole. Due to his experience as an explorer and expedition leader, Sean is invited to speak around the world to fellow yachting enthusiasts as well as adventurers at heart.As much as he loves sharing stories from his travels, though, he's particularly passionate about one thing: creating the perfect customer journey.In this episode of Megayacht News Radio, Sean shares insight into not only what the perfect customer journey is, but how to deliver it time and time again. As he puts it, when it comes to those of us on the service side of yachting, "We're not curing cancer of the body, but definitely curing cancer of the soul." These are lessons for everyone regardless of where you cruise or how you work with superyacht owners and guests.

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