Episode 12: How to create a safe space for conflict and feedback with Claire Lew

How to create a safe space for conflict and feedback with Claire Lew
Guest
Claire Lew (https://twitter.com/clairejlew): CEO of Know Your Team (https://knowyourteam.com/).
Inclusion Card: The Whole Deck
Summary
In this final episode of Meetings Done Right, Noel and Ashley talk to Claire Lew of Know Your Team about creating a safe space for conflict and feedback within your company. Claire talks about how not to be a bad boss, and offers some specific tips on what it takes to be a good meeting facilitator, and suggests how much a good facilitator should speak. Claire also shares her worst and best meeting stories.
Notes
01:08 - The Reason for Creating Know Your Team
- Basecamp (https://basecamp.com/)
04:37 - Bad Bosses: Are We Someone Else’s Worst Boss?!
* The Accidental Bad Manager (https://www.slideshare.net/marklittlewood/claire-lew-ceo-know-your-team-the-accidental-bad-manager)
* Gallup Q12 Employee Engagement Survey (https://q12.gallup.com/public/en-us/Features)
09:08 - Being a Good Meeting Facilitator
* Going First
* Ask Good Questions
* Communicating Opinion as Not to Sway Others
17:56 - Remote vs In-Person Meetings
20:32 - Worst Meeting: Letting Someone Go
22:01 - Best Meeting: When Things Get Done
23:20 - Meeting Tip: Defining a Purpose + Ask For Advice Rather Than Asking for Feedback Special Guest: Claire Lew.

How to create a safe space for conflict and feedback with Claire Lew

Guest

Claire Lew: CEO of Know Your Team.

Inclusion Card: The Whole Deck

Summary

In this final episode of Meetings Done Right, Noel and Ashley talk to Claire Lew of Know Your Team about creating a safe space for conflict and feedback within your company. Claire talks about how not to be a bad boss, and offers some specific tips on what it takes to be a good meeting facilitator, and suggests how much a good facilitator should speak. Claire also shares her worst and best meeting stories.

Notes

01:08 - The Reason for Creating Know Your Team

Basecamp

04:37 - Bad Bosses: Are We Someone Else’s Worst Boss?!

The Accidental Bad Manager
Gallup Q12 Employee Engagement Survey

09:08 - Being a Good Meeting Facilitator

Going First
Ask Good Questions
Communicating Opinion as Not to Sway Others

17:56 - Remote vs In-Person Meetings

20:32 - Worst Meeting: Letting Someone Go

22:01 - Best Meeting: When Things Get Done

23:20 - Meeting Tip: Defining a Purpose + Ask For Advice Rather Than Asking for Feedback

Special Guest: Claire Lew.