Medical Advantage Podcast

Ep. 50 ''Best of" Online Reputation Management & The Power of Positive Patient Sentiment

Online Reputation Management & The Power of Positive Patient Sentiment is one of our most downloaded episodes. In case you missed it, we are running it once more. You have no control over what patients say about your medical practice online, but the influence of ratings and reviews is simply too powerful to ignore. With the overwhelming majority of patients using online reviews to choose one practice over another, online reputation is not something you can afford to be passive about.  Inst...

Ep. 49 "Best of " Recruiting Physician Leadership for Health System Success

Recruiting Physician Leadership for Health System Success is one of our most downloaded episodes. In case you missed it, we are running it once more. When it comes to big organizational changes, consulting with physician leaders is a critical factor for short-term and long-term success. “I have seen physician engagement serve as an essential ingredient for any major initiative that's being developed and ultimately implemented by a health system,” says Medical Advantage Executive Consultant...

Ep. 48 Healthcare Consultants’ Recap of 2023: What Happened & What it Means for You

How was your 2023? In healthcare, it seems that no matter how "prepared" you are on your first day back from the holiday break in January, plenty of surprises lie ahead to keep you on your toes.    Join us for a “watercooler” conversation recapping the year from the perspective of healthcare consultants. You may find that what they share resonates with your own industry experience. See the healthcare milestones of the year 2023 through the eyes of optimization manager Nancy Nelson, executiv...

Ep. 47: What's New With eCW: 2023 Conference in Nashville Takeaways

Want to get caught up on what you missed at the 2023 eClinicalWorks Conference? Join host Rebekah Duke, along with our attendees for a lively recap of the conference and what exciting new AI enhancements were presented. Once again, Medical Advantage sent a team of consultants to the annual eClinicalWorks conference. This year, it was held in Nashville, TN from October 20-22. Our team, including Business Development Consultant Bailey Sutherland, and Optimization Consultants Bonnie Rapchak and...

Ep. 46: Coping with Super User Turnover

Super users integrate into so many aspects of day-to-day operations. You may not realize the extent of their impact until you need to replace one. They are the ultimate problem-solvers, managing EHR operations from user access to training, system setup, workflow coordination, RCM quality, customized reporting, and seamless interfaces for billing and pharmacy. But with the looming reality of turnover in healthcare, you need a contingency plan. In this episode hosted by Rebekah Duke, seasoned...

Ep. 45 Navigating the Orthopedic Market in 2023

Join us for an enlightening discussion of the big trends in orthopedic marketing. In this candid conversation, our panel delves into the ever-evolving world of orthopedics, bringing into focus the current landscape of this dynamic area of healthcare. Moderated by Vice President of Marketing Bill Riley, we'll outline the key transformations unfolding before our eyes in the orthopedic world and how those tie to digital marketing strategy.  Despite the whirlwind of transformation, the pivota...

Ep. 44 All About Private Equity in Healthcare Part Two

Join us as we explore the dynamic world of private equity firms and their foray into healthcare operations. While the focus is typically on the potential for significant profits in acquiring healthcare businesses, we must also examine the critical need to acknowledge and manage the inherent risks.    Continuing our conversation surrounding the ecosystem of private equity in healthcare, our expert guests – Executive Consultant Monty Pate and Vice President of Practice Operations, Angie Howa...

Ep. 43 All About Private Equity in Healthcare Part One

Join us as we explore the dynamic world of private equity firms and their foray into healthcare operations. While the focus is typically on the potential for significant profits in acquiring healthcare businesses, we must also examine the critical need to acknowledge and manage the inherent risks. The complexity of healthcare operations often conceals consequential factors within blind spots, presenting unique challenges during the early phases of an acquisition. Our expert guests - Execut...

Ep. 42 2023 What's Coming with eCW: Exciting Takeaways from the Summit

Once again, we put the spotlight on eClinicalWorks. The eCW Summit, recently held in Boston, was attended by two of our eCW experts, Lori Green and Sarah Saj (both managers at Medical Advantage.)  In this episode, hosted by Rebekah Duke, we briefly take you – the eCW user – through the most significant updates to V12 coming later this year. Artificial intelligence was the focal point of the event, and we are excited to share these new upcoming features.  Listen in to learn how these AI enh...

Ep. 42 What's Coming with eCW: Exciting Takeaways from the 2023 Summit

Once again, we put the spotlight on eClinicalWorks. The eCW Summit, recently held in Boston, was attended by two of our eCW experts, Lori Green and Sarah Saj (both managers at Medical Advantage.)  In this episode, hosted by Rebekah Duke, we briefly take you – the eCW user – through the most significant updates to V12 coming later this year. Artificial intelligence was the focal point of the event, and we are excited to share these new upcoming features.  Listen in to learn how these AI enh...

Ep. 41 HIMSS Conference Recap: Top Takeaways

In the third week of April, thousands of healthcare tech professionals descended upon Chicago to attend the 2023 HIMSS Global Health Conference & Exhibition. In attendance were the biggest tech names, the most dedicated consultants, and even puppies!   Not everyone can pull themselves away from the demands of work in healthcare for a whole week, so in this episode hosted by Rebekah Duke, we will provide the highlights of the HIMSS23. If you're as enthusiastic about healthcare IT as we are a...

Ep. 40 Who athenaOne® EHR is Right for and How to Make it Better

athenaOne® is a centralized EHR solution, rolling many components of healthcare management into one. This platform is oriented toward the ambulatory space and has a robust billing system. You will find it in independent practices, large hospital organizations, and even retail clinics like Walmart. If you currently have athenaOne® or are considering making it your new EHR, you won’t want to miss this episode! Staff Writer Holly Hurst sits down with EHR Consultant and athenaOne® Expert Billie ...

Ep. 39 Careers Built Upon Core Values

What makes a prolific career in healthcare? Of course, there is extensive medical knowledge, a passion for serving others, and a commitment to perform with your best judgement. Backed by a strong company culture designed to propel consulting careers, the workforce of Medical Advantage is committed to empowering medical professionals to do their best work, every day, leveraging the power of technology. The foundation of our company culture is rooted in our set of eight, yes eight, core value...

Ep. 38 The Real Cost of Patient Dissatisfaction & What to Do About It

With all the financial demands and technology fatigue, it is so easy to lose sight of the human side of healthcare. But the healthcare world now gravitates toward a patient-centered model as patients behave more like consumers, the market becomes more competitive, and the industry shifts toward value-based care. One compelling outcome of patient dissatisfaction is the financial impact. For starters, the Medical Economics Journal reports that negative word-of-mouth about a hospital or healt...

Ep. 37 "Best of" Episode: Optimizing Risk Adjustment

Optimizing Risk Adjustment is one of our most downloaded episodes. In case you missed it, we are running it once more. Tune in for a conversation with two of Medical Advantage’s very own risk adjustment experts, Angela Hale and Kyle Enger, to learn more about what risk adjustment in healthcare is, how it works, and strategies for optimizing risk adjustment. Topics include risk scores, the importance of capturing a population’s score accurately, the meaning behind acronyms like HCC, RAF, RA...

Ep. 36 Need-to-Know MIPS Updates

Healthcare costs are a constant concern for payers, and the CMS is no exception. Quality care mitigates excessive costs, and the Merit-based Incentive Payment System (MIPS) is a CMS initiative designed to increase preventive care efforts by rewarding top performance. By carrying out the prescribed care quality criteria with excellence, providers can earn a bonus payment – falling short of scoring thresholds results in a penalty.  But this program is not static, as the CMS will update the pr...

Ep. 35 The Truth Behind Clinician Burnout

In many industries, the prevailing advice for burnout is to take time off or take more breaks. For many clinicians, suggestions like these indicate a lack of understanding of why healthcare professionals end up with burnout. Within days of coming back from a vacation, the provider will go right back into thoughts of quitting. Within minutes of driving home from the office, the provider will realize they could have left on time if they didn't take a lunch break. In this podcast, we put in th...

Ep. 35 Clinician Burnout

Ep. 34 What's New with eCW? Post-Conference Roundtable Discussion

Couldn't make it to the 2022 eClinicalWorks conference last month? We've got you covered! Once again, Medical Advantage sent a group of consultants to sunny Orlando, Florida for the annual eClinicalWorks conference, and what a productive trip it was! Our consultants stayed busy gathering the most relevant information for our clients regarding eCW. They also took the time to engage in conversation and compare notes with other industry professionals.  And now we get to pass along this exciti...

Ep. 33 Recruiting Physician Leadership for Health System Success

When it comes to big organizational changes, consulting with physician leaders is a critical factor for short-term and long-term success. “I have seen physician engagement serve as an essential ingredient for any major initiative that's being developed and ultimately implemented by a health system,” says Medical Advantage Executive Consultant Monty Pate, our guest for this episode.  Every decision is consequential to the success of a health system. When project managers or private equity fi...

Ep. 33 Recruiting Physician Leadership for Health System Success

When it comes to big organizational changes, consulting with physician leaders is a critical factor for short-term and long-term success. “I have seen physician engagement serve as an essential ingredient for any major initiative that's being developed and ultimately implemented by a health system,” says Medical Advantage Executive Consultant Monty Pate, our guest for this episode.  Every decision is consequential to the success of a health system. When project managers or private equity fi...

Ep. 32 Practice Marketing Minis: Why Your Participation Is a Game Changer

You chose to be in healthcare to help people, are sometimes pulled away to tend to business matters. To minimize time taken away from delivering quality care to patients, many decision makers in healthcare will hire outside help to remain competitive and drive revenue. But not all outsourcing is of the same nature. For example, as you may handoff your transcription to a third party without another thought, marketing your practice is different. However, this does not mean you need to check on...

Ep. 31 Practice Marketing Minis: All You Need to Know About Paid Search & Paid Social

Patients beginning their care journey online is a trend that shows no signs of stopping. From asking Google medical questions to seeing what providers are in the immediate vicinity, everything a patient needs to make moves toward getting the care they need is in the palm of their hand, or desktop browser. Even if a patient passes by your building every single day, to the modern healthcare consumer, your practice does not exist if it is not found online. Organic search (when Google grants yo...

Ep. 30 Practice Marketing Series: The Formula for Being Found by Patients Online

That most people first approach healthcare with an online search is a symptom that the patient journey has become a digital one. A study from eligibility.com reports that 89% of Americans ask Google about medical symptoms before consulting with a provider. Finding a medical care solution is the next step, as more than half of patients look for a provider online and also vet referrals by reading online reviews (according to a doctor.com survey). Patients seeking care should encounter your pra...

Ep. 29 Practice Marketing Minis - Maximizing Online Visibility for Your Medical Practice

If you were to survey your patients asking, “How did you hear about us?” it would come as no surprise if results leaned heavily toward online sources, especially Google. With mobile technology, we can find anything, any time, in one handheld device, within minutes.   But how do you make sure patients see your practice in Google search results? Better yet, how can your practice be seen FIRST in search results? Are you found in all directories, both for healthcare and for local business? Maxi...

Ep. 28 Practice Marketing Minis - How The Patient Journey is Transformed By Digital Marketing.

Management of our daily lives seem to have converged into one handheld device where many platforms have a commercial purpose, and now we find healthcare heavily impacted by consumerism. eCommerce and brick-and-mortar retail are in a constant race for consumer loyalty by an insistence on creating a superior customer experience. As consumers become increasingly acclimated to a digital world that makes everything quicker and easier, patients will desire the same conveniences with their medical ...

Ep. 27 Practice Marketing Minis - Healthcare Marketing is an Investment Rather Than An Expense

No healthcare business plan is complete without marketing, but healthcare marketing is more than just a line-item budget – it is an investment necessary for long-term sustainability. Consistent marketing nurtures your brand, keeps your healthcare business competitive, and helps you connect with the right patient as patients look for the right provider for themselves. To learn more read our show notes for this episode. Download our Complete Medical Practice Digital Marketing Success Bluepr...

Ep. 26 The Time is Now – Why You Should Join an ACO (Accountable Care Organization)

The reporting and resources needed to keep up with the demands of Medicare quality standards have only become more cumbersome both now and in the future. Toggling upside and downside risk can be difficult to keep up with and confusing at times. Many practices are constantly worried that one dropped ball could sending hard-earned revenue to the government. To learn more visit Medical Advantage online. Thank you for listening to the Medical Advantage Podcast, where each we take time each ep...

Ep. 26 The Time is Now – Why You Should Join an ACO (Accountable Care Organization)

The reporting and resources needed to keep up with the demands of Medicare quality standards have only become more cumbersome both now and in the future. Toggling upside and downside risk can be difficult to keep up with and confusing at times. Many practices are constantly worried that one dropped ball could sending hard-earned revenue to the government. To learn more visit Medical Advantage online. Thank you for listening to the Medical Advantage Podcast, where each we take time each ep...

Ep. 25 Need-to-Know MIPS Updates for 2022

Will you get an incentive this year, or will you get a penalty? The best way to juggle these two outcomes is to have a value-based care strategy that will endure the ups and downs of the whole calendar year. To get the best possible outcome from your MIPS performance, we invite you to revisit your 2022 plans, and consider where three crucial MIPs updates will have impact your operations and revenue.  To learn more visit www.medicaladvantage.com.  Thank you for listening to the Medical Adva...

Ep. 24 Online Reputation Management & The Power of Positive Patient Sentiment

You have no control over what patients say about your medical practice online, but the influence of ratings and reviews is simply too powerful to ignore. With the overwhelming majority of patients using online reviews to choose one practice over another, online reputation is not something you can afford to be passive about.  Instilling healthcare consumer confidence is perhaps the most significant way online ratings and reviews impact medical care – patients want to know they will be in goo...

Ep. 23 New Years Resolutions in Healthcare Reporting

Effective reporting is critical for healthcare practices as a means of tracking and improving performance, but this is often easier said than done. As the calendar turns to 2022, the time for conquering challenges and leveraging opportunities with regards to effective reporting has never been better.  We are joined this episode by Medical Advantage’s Nick Sheridan, Sales Engineer, and Linda Yang, IT Business Consultant, as the two share their own experiences, perspectives, and best practice...

Ep. 22: MIPS Changes for Performance Year 2022 Have Been Announced – What’s New?

A new set of MIPS (Merit-based Incentive Payment System) updates for Performance Year 2022 have been released. While adjusting to each year’s new MIPS rules is an annual challenge many providers are familiar with, it has now become clear that Performance Year 2022 will bring changes more significant than those seen in previous years.  To learn more, visit the Medical Advantage website. Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discus...

Ep. 22: MIPS Changes for Performance Year 2022 Have Been Announced – What’s New?

A new set of MIPS (Merit-based Incentive Payment System) updates for Performance Year 2022 have been released. While adjusting to each year’s new MIPS rules is an annual challenge many providers are familiar with, it has now become clear that Performance Year 2022 will bring changes more significant than those seen in previous years.  To learn more, visit the Medical Advantage website. Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discus...

Healthcare Analytics Series Part One: Hospital Analytics for Medical Malpractice Lawsuits

In this episode, we sit down with Darline El Reda, Medical Advantage’s Vice President of Population Health and Strategy and Solutions, as well as Veronique Grenon, data specialist with Healthcare Risk Advisors in New York State. Discussed will be a recent scenario with a hospital in New York which was struggling – and how analytics revealed the root of the problem to be more complex than initially thought. To learn more visit the Medical Advantage Website and learn more about our Healthcar...

Healthcare Analytics Series Part One: Hospital Analytics for Medical Malpractice Lawsuits

In this episode, we sit down with Darline El Reda, Medical Advantage’s Vice President of Population Health and Strategy and Solutions, as well as Veronique Grenon, data specialist with Healthcare Risk Advisors in New York State. Discussed will be a recent scenario with a hospital in New York which was struggling – and how analytics revealed the root of the problem to be more complex than initially thought. To learn more visit the Medical Advantage Website and learn more about our Healthcar...

Ep. 20: MIPS Changes for Performance Year 2022 Explained: Tips, Insights, and Best Practices for Success

It’s difficult to believe, but 2022 is just around the corner – and with it a new set of MIPS (Merit-based Incentive Payment System) updates for practices to digest and incorporate into their strategy. While adjusting to each year’s new MIPS rules is an annual challenge many providers are familiar with, performance year 2022 will bring changes more significant than those seen in previous years.   In this episode, we sit down with Beth Hickerson, MIPS expert and Medical Advantage’s Senior Co...

Ep. 20: MIPS Changes for Performance Year 2022 Explained: Tips, Insights, and Best Practices for Success

It’s difficult to believe, but 2022 is just around the corner – and with it a new set of MIPS (Merit-based Incentive Payment System) updates for practices to digest and incorporate into their strategy. While adjusting to each year’s new MIPS rules is an annual challenge many providers are familiar with, performance year 2022 will bring changes more significant than those seen in previous years.   In this episode, we sit down with Beth Hickerson, MIPS expert and Medical Advantage’s Senior Co...

Ep. 19: A Conversation with John Lynn of HealthcareScene.com

Healthcare is changing more rapidly than ever –  and payers, providers, and patients should be aware of trends in the industry to position themselves for success.  Our guest this episode is John Lynn, founder and editor of HealthcareScene.com, long-time EHR consultant, and expert on all things healthcare IT. Hear Medical Advantage’s own Director of Marketing, Bill Riley, sit down with Lynn to discuss the growing trend toward practice marketing, online reputation management, the industry’s s...

Ep. 19: A Conversation with John Lynn of HealthcareScene.com

Healthcare is changing more rapidly than ever –  and payers, providers, and patients should be aware of trends in the industry to position themselves for success.  Our guest this episode is John Lynn, founder and editor of HealthcareScene.com, long-time EHR consultant, and expert on all things healthcare IT. Hear Medical Advantage’s own Director of Marketing, Bill Riley, sit down with Lynn to discuss the growing trend toward practice marketing, online reputation management, the industry’s s...

Ep. 18: Strengthening the Patient and Practitioner Bond with Augmedix

Visit documentation is a crucial part of practice operations, and it goes without saying that meticulous, accurate, and comprehensive documentation is essential to optimizing both care and reimbursement. Unfortunately, however, documentation too often becomes a necessary evil – taking up time and attention which physicians would rather be devoting to their patient.  Enter Augmedix, a revolutionary new software platform which aims to free physicians from the burden of painstaking reporting v...

Ep. 18: Strengthening the Patient and Practitioner Bond with Augmedix

Visit documentation is a crucial part of practice operations, and it goes without saying that meticulous, accurate, and comprehensive documentation is essential to optimizing both care and reimbursement. Unfortunately, however, documentation too often becomes a necessary evil – taking up time and attention which physicians would rather be devoting to their patient.  Enter Augmedix, a revolutionary new software platform which aims to free physicians from the burden of painstaking reporting v...

Ep. 17 Importance of a Website in Engaging Patients

Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode. Hosted on Acast. See acast.com/privacy for more information.

Ep. 16: Patient Engagement Series Part One: Engaging Patients with Annual Wellness Visits

Annual Wellness Visits are key to staying up to date on patients' medical conditions while improving quality of care, optimizing revenue, and closing gaps in care across populations. With the shift to value-based care, Annual Wellness Visits are also vital to reducing costs and hospital utilization.   How do they do this? It all comes down to patient engagement – with a robust Annual Wellness Visit strategy and completion rate, patients become more involved with their health and care plans,...

Ep. 16: Patient Engagement Series Part One: Engaging Patients with Annual Wellness Visits

Annual Wellness Visits are key to staying up to date on patients' medical conditions while improving quality of care, optimizing revenue, and closing gaps in care across populations. With the shift to value-based care, Annual Wellness Visits are also vital to reducing costs and hospital utilization.   How do they do this? It all comes down to patient engagement – with a robust Annual Wellness Visit strategy and completion rate, patients become more involved with their health and care plans,...

Ep. 15 Marketing your Medical Practice

For providers, the modern healthcare landscape is more competitive than ever. With more choices and options for care than ever before, it’s a buyer’s market for patients – and practices need to market themselves effectively in order to increase patient acquisition, retention, and revenue.  In today’s digitally-driven world, effective marketing means digital marketing. An intuitive and functional website, effective use of social media, management of your online reviews and reputation, search...

Ep. 14 Optimizing an EHR for FQHC Use

Ensuring that your Electronic Health Records (EHR) system is properly set up is a crucial first step for any healthcare organization seeking the best possible performance in billing, care quality, patient satisfaction, and other areas. But each practice and healthcare organization has different needs – and may benefit from a different, more fine-tuned EHR solution.  FQHCs – Federally-Qualified Health Centers – are no exception. Due to their unique business model, financing structure, and pa...

Ep. 13 Optimizing Risk Adjustment

Risk adjustment optimization – or, the process of accounting for financial risk so that payers and providers are paid more to manage complex, ill, or risky populations – is one of the most critical areas of healthcare optimization. However, it can also be one of the more complicated topics to understand.   Tune in for a conversation with two of Medical Advantage’s very own risk adjustment experts, Angela Hale and Kyle Enger, to learn more about what risk adjustment in healthcare is, how it ...

Ep. 12 The Face of Population Health: Uncovering and Treating a Rare Disease Through Dedicated Care Management

Thank you for listening to the Medical Advantage Podcast, where each we take time each episode to discuss the ideas and technologies changing healthcare, and the best practices your organization can take to stay productive and profitable. Subscribe wherever you get your podcasts to ensure you never miss an episode. Hosted on Acast. See acast.com/privacy for more information.

Ep. 11 Maximize Your Medical Practice

New challenges and opportunities are shaping today's healthcare market. One of the most significant of these changes is the increasing willingness of #privateequity firms to buy, invest in, and grow medical practices. What does that mean for practices, and how can healthcare professionals position their organizations to be as valuable as possible in an increasingly competitive market? Listen in to hear Medical Advantage Vice President and private equity expert Pete McCann sit down with Ric...