Special: Inside Panera’s pandemic pivot, with CEO Niren Chaudhary

Masters of Scale

English - April 30, 2020 12:58 - 30 minutes - 27.8 MB - ★★★★★ - 3.7K ratings
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Previous Episode: Rapid Response: A crisis leadership session with General Stanley McChrystal

Next Episode: Rapid Response: On the frontlines of scale: Hospitals, w/Dr. David Skorton, AAMC

What do you do when you can’t serve customers in cafes and carry on business as usual? You try unusual things, says Panera CEO Niren Chaudhary. Forced to close cafes and restructure teams, Panera is leveraging its advantages (like a robust e-commerce system) to launch a slew of initiatives, from Panera Grocery to contactless delivery to Together Without Hunger, providing 500,000 meals to food banks across the U.S. It’s not the same Panera, says Chaudhary, but a Panera that will make it into the post-pandemic world. Interviewed by editor Bob Safian.

Read a transcript of this episode: https://mastersofscale.com/rapidresponse/

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