Rapid Response: Pet adoptions: Up. Delivery business: Up. What that means to Chewy’s Sumit Singh

Masters of Scale

English - April 25, 2020 15:13 - 27 minutes - 25.5 MB - ★★★★★ - 3.7K ratings
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Previous Episode: Rapid Response: "Neighbors are the frontline of support," w/Nextdoor's Sarah Friar

Next Episode: Rapid Response: A crisis leadership session with General Stanley McChrystal

Pet adoptions have soared during the coronavirus lockdown, as people seek companionship and solace. For Chewy, the pet-supply company, that’s driving unprecedented demand. Ultra-rapid growth has its own set of challenges that CEO Sumit Singh is responding to by: hiring (at 13,000 employees, with plans to add another 6,000 to 10,000 by end of year); setting up a COVID task team that meets daily; instituting health and safety checks; rolling out customer-facing innovations in a weekend, and more. Why? Because a leader's job during a crisis, Singh says, is to first communicate with the team, and then innovate for a post-pandemic world. Interviewed by editor Bob Safian.

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