"We're a data first company." w/Crisis Text Line's Nancy Lublin
Rapid Response
English - April 17, 2020 18:44 - 27 minutes - 24.8 MB - ★★★★★ - 50 ratingsManagement Business energy sports news leadership science retail healthcare culture technology startup Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: How to keep an essential business running, w/Lyft co-founder John Zimmer
"Anxiety", "grief," … "mom”: These are the words surfacing at this extreme moment in time. That data comes from Crisis Text Line’s Nancy Lublin, whose online counselors are using both empathy and aggregated data to help people through this pandemic. Nancy makes a passionate case for not losing sight of data — especially at extreme moments like this. Crisis Text Line provides free, confidential crisis counseling via text, 24/7 and to help counselors meet the moment, they anonymize and analyze real-time data on how their users are feeling. That data, Nancy says, is telling them the story of right now