Turns out we don’t scream for ice cream

The ice cream business is pretty chilly these days. Consumer goods giant Unilever announced this week that it’s going to spin off its ice cream business, which includes familiar names like Ben & Jerry’s, Popsicle and Klondike. The industry is dealing with declining demand, so how does it plan to defrost? Plus, the secret to using AI well at work may involve “more chat and less bot.”