4: Don't Read the Comments

This week, on Make New Mistakes, we issue a strong directive: for the sake of your sanity, don’t read the comments. Melissa and Taekia discuss what it’s like to provide a big service to so many people, and see your customers process it publicly on social media. We do know, however, that you will read the comments. We have strategies for wading through the deluge of comments, and how to integrate them, respond to them, or ignore them. For Mistakes in the News, we see how New Coke relates to our conventions, and a ridiculous medical mistake. Finally, we just came back from Con of Thrones so we have some fun on-site mistakes to report, and we’re getting our self care back on track. 

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