Made with Grit artwork

2: Talk to your customers

Made with Grit

English - September 16, 2019 08:05 - 34 minutes - 31.6 MB - ★★★★★ - 7 ratings
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Previous Episode: 1: Hello world! Also, we hit $250k in annual recurring revenue
Next Episode: 3: Our foray into advertising (plus: how much is enough?)

In this episode, Kyle and Landon discuss the importance of talking to customers.

Today’s Topics:

Increasing pricesShape Up (everybody's doin' it)"Talk to your customers" buzzwordsKyle gripes about a poor support experience (as a customer)Platform risk (for Userfeed)Is live chat a distraction?Support as a differentiator

Links & Resources:

Shape Up book by BasecampIntercomMade with Grit website - give us feedback!

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