In this episode, we dive again into the dynamic world of the mortgage industry with none other than Bill Cosgrove, the esteemed leader of Union Home Mortgage. Bill shares how Union Home Mortgage has not only survived but thrived in the ever-changing landscape of the mortgage market. He shares how he and his team have cracked the code on employee retention, creating an environment where people genuinely want to stay. With a focus on open and honest communication, fostering trust, and valuing every team member's contribution, Union Home Mortgage has built a business family that embraces healthy debates and finds optimal solutions together. Bill also highlights the crucial role of scaling in the mortgage industry. He acknowledges the advantages of being a large-scale player but also emphasizes that world-class excellence can be achieved at any level. Bill's vision for Union Home Mortgage's future involves continued scaling, responsible growth, and a relentless dedication to delivering exceptional service to its customers. The mortgage industry is not just about numbers; it's about transforming lives and shaping a better future. Tune in now and learn how to create meaningful change!