308 | From Guests’ Mouths to Managers’ Ears: J.D. Power study reveals what satisfies hotel customers in COVID-19 age
Lodging Leaders
English - February 17, 2021 08:01 - 20 minutes - 22 MB - ★★★★★ - 74 ratingsBusiness business marketing entrepreneur finance money entrepreneurship interview leadership entrepreneurs health Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Crestline Hotels & Resorts, a third-party management company in Fairfax, Virginia, recently celebrated its first-place position in J.D. Power’s inaugural Third-Party Hotel Management Guest Satisfaction Benchmark. Long Live Lodging features Aaron Olson, senior vice president of operations at Crestline, and Andrea Stokes, who led the benchmark study at J.D. Power. They share best practices hotel managers are implementing to keep guest satisfaction at an all-time high, especially in the midst of the coronavirus pandemic. This report is part of Long Live Lodging’s ongoing coverage of the coronavirus crisis and its impact on the hospitality industry.
The post 308 | From Guests’ Mouths to Managers’ Ears: J.D. Power study reveals what satisfies hotel customers in COVID-19 age first appeared on Long Live Lodging.