EP#62 - Everything we know about customer experience & how to stop monumental F*CK UPS in your business

This episode we discuss why customer experience suddenly becomes a gigantic task when running an online business. With so many orders to process, how can you keep on top of every little adjustment or requirement each customer has. When a business grows beyond doing ten or so orders a day, there's a shift to being able to treat each customer individually and give them the attention they need to being able to do the exact same thing at scale. When you grow quickly this is very difficult to achieve, so we talk about some strategies you can use to try and grow sustainably without those killer mess ups that can effect your brand and people's perception of your business.