I Wish I Could Say I’ve Never Made That Mistake
LMC City Speak
English - December 24, 2021 11:00 - 10 minutes - 19.7 MB - ★★★★★ - 25 ratingsGovernment cityissues engagementandlearning greatermn localgovernment minnesotacities twincities Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: I Wasn’t Engaging the Community
Next Episode: New Season: Focusing on Leadership
Crystal City Manager Anne Norris recalls how a budget process gone wrong provided a painful lesson on the importance of clear communication. She shares how owning the mistake helped rebuild trust with city officials and the community. Episode Transcript (pdf)