Colleen Shelton, nurse manager for the multi-organ transplant coordinators in the Ajmera Transplant Centre, explains what’s kept her with the transplant program at UHN for over 25 years, including the unpredictable nature of working in transplant and being the one to make “the call.” Colleen walks Courtney and Brittany through the process of a patient’s first transplant workup call and shares some of her most rewarding moments working in transplant.

The views and opinions expressed in this interview do not necessarily reflect the official policy or position of Toronto General Hospital or the University Health Network.