Reese Jones - Answering and Treating Skeptical Hearing Loss Patients

Reese Jones is a Practice Trainer at AuDExperts where he works with practices around the country, training their staff to better help patients. He is dedicated to resolving the healthcare epidemic of hearing loss and the cognitive dysfunction associated with it. Before entering his current role, he worked at Intermountain Audiology Hearing Clinics and EIA Media Group. He is also a Kolbe Certified Consultant, administering assessments that measure the instinctual skill set of each individual.

Audiology is a unique and often challenging branch of healthcare. While many ailments and diseases are treated with urgency, there can be reluctance when it comes to hearing loss. The danger and difficulty still exist without the same willingness from most patients. What many people need is someone outside the conventional system to talk to them.

Reese Jones fills this need through his role at AuDExperts. Rather than merely sell patients on his own treatment or technology, he makes recommendations and helps them from a compassionate angle. So how does he do it?

In this episode of the ListenUp! Podcast, Dr. Mark Syms sits down with Reese Jones, a Practice Trainer at AuDExperts, to go over conversations with patients and how to navigate them. They talk about Reese’s own unique entrance into the field, his approach to those conversations, and the common questions that patients ask. They also touch on valuable resources that people should know.