Dr. Brian Taylor - Why You Should Standardize Your Audiology Practice

Dr. Brian Taylor is an audiologist with over 23 years of clinical and research experience. He is the Senior Director of Audiology at Signia, a leading brand of hearing aids. He has spent over a decade as the Editor of Audiology Practices at the Academy of Doctors of Audiology and has directed several other audiological programs. Along with countless lectures, Dr. Taylor has published five textbooks and numerous articles.

Due to the nature of audiology, customer experience is crucial. Since hearing is often undertreated and many are reluctant to be treated, it takes a consistent environment to ensure new and old patients continue to come. An inconsistent practice on any level can have ripple effects on peer-to-peer recommendations. So what’s the best solution?

Dr. Brian Taylor is an expert in audiology, having worked on the clinical, research, and business sides of the industry for a combined 23 years and counting. He has learned over time what it takes to treat hearing loss and to create a better customer experience. His approach to standardizing practices has not only helped his own company, but can help yours as well.

In this episode of ListenUp!, Dr. Mark Syms speaks with Dr. Brian Taylor, the Senior Director of Audiology at Signia, about standardized practices for hearing care. They begin with Dr. Taylor’s own career and understanding of patient experience before diving into topics of over-the-counter hearing aids, bundled and unbundled models, and what the technology may hold in the future.