Episode 20 – Mastering Hospitality with Steve DiFillippo
Linen, Uniform & Facility Services Podcast - Interviews & Insights by TRSA
English - August 28, 2019 21:28 - 28 minutes - 40.3 MB - ★★★★★ - 14 ratingsGovernment Business Non-Profit interviews associations business facilityservices insights laundry linen nonprofit textiles uniform Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Episode 19 – Passing the Torch
Next Episode: Episode 21 – Safety First: TRSA’s New Certification
Steve DiFillippo, the owner of Davio’s Northern Italian Steakhouse and author of It’s All About the Guest, discusses his brief experience working in the linen, uniform and facility services industry, as well as his deep family ties to the commercial laundry business. DiFillippo also previews his upcoming talk at TRSA’s 106th Annual Conference in Boston, shares his customer service philosophy and describes how he’s built his restaurant business from a single location to a nationwide brand. For more information on TRSA’s 106th Annual Conference, visit www.trsa.org/annualconference.