The Customer Experience with: David Avrin
Lets Have This Conversation
English - May 13, 2022 22:14 - 39 minutes - 90.9 MB - ★★★★★ - 46 ratingsDaily News News Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Recognizing or ascertaining what makes (someone or something) different is the key to differentiating yourself from an overwhelming sea of sameness. Forbes reports:
· 83% of companies that believe it’s important to make customers happy also experience growing revenue.
· Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience.
· 73% of consumers say a good experience is key in influencing their brand loyalties.
· 77% of consumers say inefficient customer experiences detract from their quality of life.
· Companies with a customer experience mindset drive revenue 4-8% higher than the rest of their industries.
· Two-thirds of companies compete on customer experience, up from just 36% in 2010.
David Avrin is a Customer Experience Keynote Speaker, Chairman The Legacy Board. David Avrin has shared his high-energy and content-rich presentations with enthusiastic audiences across North America and around the world including presentations in Singapore, Bangkok, Melbourne, Brisbane, Bangalore, Antwerp, Monte Carlo, London, Buenos Aires, Glasgow, Bogota, Rotterdam, Barcelona, Johannesburg and Dubai.
David Avrin is the author of five books including the acclaimed: It’s Not Who You Know, It’s Who Knows You, Visibility Marketing, Why Customers Leave (and How to Win Them Back) and The Morning Huddle.
A former CEO group leader with Vistage International and marketing firm owner, David is also Chairman of The Legacy Board, a mastermind group for former CEOs launching in cities across America. Learn more about David's speaking and watch a preview at www.davidavrin.com. Former CEOs can visit: www.TheLegacyBoard.com He joined me this week to have a conversation about the customer Experience and changing customer expectations
For more information: https://www.davidavrin.com/
Find out more: https://www.thelegacyboard.com/
Twitter: @DavidAvrin
LinkedIn: @DavidAvrin
Connect: https://www.amazon.ca/David-Avrin/e/B0034PS6C2/ref=aufs_dp_fta_dsk