Let the Sparks Fly!
8 episodes - English - Latest episode: about 3 years ago -Cinnamon Sparks is a facilitation services company working with business owners and non-profit leaders whose most valuable commodity is time.
As a passionate facilitator who loves to help my clients look at challenges and opportunities differently, I am forever on the hunt for new techniques and sage advice to help them serve their customers and communities more effectively. "Let the Sparks Fly!" is a place for me to share that inspiration.
I hope "Let the Sparks Fly!" will provide an easy way to explore essential topics while offering a spark of inspiration along the way.
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Episodes
Build Your Brand With Video
June 24, 2021 16:29 - 50 minutes - 46.3 MBThe importance of video in marketing for businesses and organizations of all shapes and sizes is our inspiration. As a small business owner and service provider, I have seen how video can help position, describe, explain, and demonstrate a product or service in an accessible and affordable way while meeting brand standards. I am joined by Christian Rumscheidt. Christian owns a design firm called Rumscheidt, Inc. They specialize in making clients' ideas into a valuable thing that lives outsi...
The Precious Present
May 18, 2021 17:17 - 31 minutes - 29.1 MBThe inspiration for this episode comes from Spencer Johnson’s book, The Precious Present. Itis a simple story about how we can wish our lives away, longing for how things used to be or worrying about how they will be. In the story, a boy learns that the only way to be truly happy is to be present. Quoting from the book: “learning to be in the present was a process he was going to have to do over and over … again and again… until it became a part of him.” As a person and as a professional, t...
Inner Voices: How to Work that Conversation
April 06, 2021 19:17 - 34 minutes - 31.9 MBMolly McCormick has spent her career helping people in all sorts of work lines and walks of life get out of their own way. She works with a client to first notice and then deconstructs how the conversations that go on in their minds impact their lives. Her ability to help clients "work that conversation" put them in the right frame of mind to capitalize on opportunity and handle obstacles. Molly has an MA in Psychology and Counseling from Antioch University and a BA is in Social Welfare and...
The Customer Communication Formula
February 02, 2021 18:00 - 1 hour - 64.7 MBExceptional customer service is something that can build a brand or break it. In this episode, we dig deep into the Customer Communication Formula by Charlotte Purvis, how it has developed and where Charlotte's passion for customer service came from in the first place. We explore how to apply the practical advice offered in her book. She shares real-world experience gained from working directly with thousands of customer service professionals and their leaders. We talk about the importance o...
What a Difference a Year Makes
May 01, 2020 11:14 - 18 minutes - 17.2 MBIn the episode, Kandice Herndon shares her experiences in the first year of building Cinnamon Sparks, a facilitation services business. The spark for this episode comes from the desire to offer encouragement to those who are starting something new, to celebrate the value of community, encourage others to hang in there long enough to replace their fear with faith, and the importance of just continuing to show up! Many thanks to my collaborators and friends mentioned during the episode: ...
Better Meetings = Better Decisions
April 15, 2020 17:43 - 16 minutes - 15.2 MBAbout This Episode In this episode, Kandice Herndon examines how planning meetings that have a specific outcome and include the right stakeholders can lead to better and more timely business decisions. The spark for this podcast comes from McKinsey Quarterly’s “Want a Better Decision? Plan a Better Meeting.” McKinsey & Company: https://www.mckinsey.com/business-functions/organization/our-insights/want-a-better-decision-plan-a-better-meeting About Cinnamon Sparks Cinnamon Sparks is a facil...
Focus On The Outcome: Turn To-Dos Into Ta-Das!
March 19, 2020 20:12 - 12 minutes - 11.8 MBIn this episode, Kandice Herndon explores how focusing on an outcome can take a to-do list that gives us a case of the blah’s and instead produce that feeling of ta-da! The spark for this podcast comes from the wisdom of Marcela Sapone, co-founder of Hello Alfred, and her Forbes post, “ Stop Thinking in Tasks and To-Dos. Start Thinking in Outcomes.” Forbes:https://www.forbes.com/sites/marcelasapone/2018/07/24/stop-thinking-in-tasks-and-to-dos-start-thinking-in-outcomes/#31e1f7885522 Hello...
Focus On The Outcome: Turn To-Do's Into To-Da's!
February 07, 2020 22:32 - 12 minutes - 11.8 MBAbout This Episode In this episode, Kandice Herndon explores how focusing on an outcome can take a to-do list that gives us a case of the blah’s and instead produce that feeling of ta-da! The spark for this podcast comes from the wisdom of Marcela Sapone, co-founder of Hello Alfred, and her Forbes post, “ Stop Thinking in Tasks and To-Do’s. Start Thinking in Outcomes.” Forbes: https://www.forbes.com/sites/marcelasapone/2018/07/24/stop-thinking-in-tasks-and-to-dos-start-thinking-i...