#489: Omni Hotels and Resorts - Loyalty Insights from a Luxury Brand

Let's Talk Loyalty

English - January 25, 2024 17:38 - 35 minutes - 81.9 MB - ★★★★★ - 16 ratings
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Previous Episode: #488: Award-Winning Loyalty for Cinema Lovers with Club Pathé

Next Episode: #490: Visa Shares Advice and Insights for Successful Co-Brand Card Programs and Partnerships

Today’s episode is available in audio format on Let's Talk Loyalty.com and on www.Loyalty TV.

Today, we are meeting Josh Belkin, Vice President, Loyalty and Customer Engagement at Omni Hotels & Resorts.

This hotel brand operates more than 50 luxury hotels and resorts in leading business gateways and leisure destinations across North America, including exceptional golf and spa retreats, as well as some dynamic business settings.

In this episode, Josh shares details of the evolution and recent re-launch of Omni's “Select Guest” loyalty program and some of the major changes they’ve implemented and why.

Enjoy!

Show notes:

1) Josh Belkin

2) Omni Hotels & Resorts

3) Select Guest