In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Antonio Ricciardi, SVP Consumer Intelligence & Engagement at Etisalat by e&, who’s responsible for leading their Smiles Program.




Tom highlights Antonio’s key learnings from his journey to evolve from simple loyalty concepts to become a compelling consumer marketplace achieving even greater customer engagement and loyalty.




e& have a long history of constant evolution and innovation, which includes developing propositions focused on driving customer loyalty.




Show Notes:


1) Antonio Ricciardi


2) e&⁠


3) Smiles Program⁠


4) #249: UAE Telecoms Giant "Etisalat" Leverages Customer Loyalty for Growth