#334: Fred Reichheld - Loyalty Industry Legend Launches "Winning On Purpose - the Unbeatable Strategy of Loving Customers" (Short Summary Show)

Let's Talk Loyalty

English - January 30, 2023 21:00 - 5 minutes - 5.39 MB - ★★★★★ - 16 ratings
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Previous Episode: #333: Building Customer-Centric Brands, Sustainability and Loyalty in the UAE

Next Episode: #335: Guest Host Announcement - Phil Rubin - USA Loyalty Industry Leader

Key insights from Fred Reichheld, a legend of the industry. As the creator of the “Net Promoter System”, Fred Reichheld is a true legend in the loyalty industry. His career spans 44 years as a consultant, author of four best-selling books and an internationally-renowned speaker on loyalty.

Tom Peace, from The Loyalty People, shares his thoughts on Fred’s latest book called “Winning On Purpose – The Unbeatable Strategy of Loving Customers” – which features some profound new ideas on the very fundamentals of how we do business.

Hosted by Tom Peace

Show Notes :

1) Fred Reichheld

2) Tom Peace

3) Loyalty People

4) #167:Fred Reichheld - Loyalty Industry Legend - Launches "Winning On Purpose - the Unbeatable Strategy of Loving Customers"

5) "Winning on Purpose: The Unbeatable Strategy of Loving Customers"