Episode #259: The Messy Middle

This episode explores the critical phase called "The Messy Middle" in dental practice transitions. After leaving insurance networks, practices encounter various patient reactions, requiring effective communication. Face-to-face conversations are essential for conveying nuances. While some patient loss is anticipated, practices with strong relationships tend to retain loyal patients who value their unique care experience. Expect "boomerang patients" to return after exploring other options. Preparation and team communication are key for a smoother transition and greater independence.