Leadership and Business
221 episodes - English - Latest episode: 14 days ago - ★★★★★ - 74 ratingsWilliam & Mary’s rich history of educating leaders continues at the Raymond A. Mason School of Business where today’s business leaders learn how to tackle tough business challenges. Whether you are an established executive or an emerging professional, the Raymond A. Mason School of Business is committed to providing you with quality education that offers fresh ideas and new professional skills to give you and your organization a competitive advantage. Our weekly podcast highlights the latest and best thinking from corporate executives, entrepreneurs, consultants, and thought leaders from around the world. Our guests share the strategies, tactics and keen insights to make you a more effective leader, communicator, and professional. Find us at wmleadership.com.
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Episodes
220 Zar Toolan - Human Centered A.I.
April 05, 2024 06:00 - 20 minutes - 18.5 MBThe adoption of artificial intelligence and generative AI is moving so quickly. Leaders, companies, and organizations are working to determine how AI can best help them, their employees, their customers, and others. And while the work continues, some organizations have found the sweet spot: developing ways AI and employees work together to provide outstanding customer service by using the best of technology and people. One of those organizations is the financial services firm Edward Jones. Z...
219 Sean McDermott - Football & Principled Achievement
March 23, 2024 06:00 - 22 minutes - 20.5 MBSucceeding. And doing so in the right manner. That’s principled achievement. The William & Mary School of Business defines the principled achievement leader as one who values people, diversity of thought, empathy, humility, and success. This leader listens and inspires, practices ethical compassionate behavior, and embraces the tenants of the William & Mary honor code. This year’s Principled Achievement Award Ceremony was held on March 21st in New York City at Rockefeller Center’s Rainbow Ro...
218 Martha Rouleau - Grief & Grieving
March 08, 2024 07:00 - 21 minutes - 19.7 MBIf you’ve lived for any length of time, you have experienced grief. It’s a universal emotion caused by losing someone or some thing you’ve loved or cared about. Whether it’s the loss of a job, the death of a family member, or loss of a pet, grief and grieving can be intense - strong enough to adversely affect your work and life. Martha Rouleau is an adjunct lecturer and mindfulness/wellness professional at William & Mary. She works at the university’s McLeod Tyler Wellness Center. She recent...
217 Casey White - Resilience
February 21, 2024 07:00 - 20 minutes - 18.6 MBSuccess today requires resilience. Whether it’s a company dealing with a major shift in the market, or an individual faced with a significant personal or professional obstacle, resilience is a requirement. Casey White knows all about resilience. A young, fit, working professional at the start of her career, she became unexpectedly and critically ill, and began a lengthy fight for her life that would ultimately take away her ability to walk. Now, five years later, her life and career are back...
216 Rachel Chung - Myths & Truths About AI
February 05, 2024 07:00 - 19 minutes - 18.3 MBIt’s been a little over a year now since most of us were introduced to ChatGPT. Since that time, many professionals, businesses and organizations have worked hard to understand not only ChatGPT, but machine learning and Artificial Intelligence, and what it all can do to assist employees, serve customers, and positively affect the bottom line. There’s no shortage of information in media coverage regarding Artificial Intelligence, but in the race to embrace AI, it can be challenging to dete...
215 Navdeep Gupta - A Retail Destination
January 23, 2024 07:00 - 19 minutes - 17.9 MBIf you’re an athlete, or someone close to you is an athlete, you’ve most likely spent time in a Dick’s Sporting Goods store. Depending on where you live, the next time you visit your neighborhood Dick’s Sporting Goods, you might be surprised. Dick’s has launched its House of Sport: A new type of sporting goods store. Dick’s House of Sport isn’t just about sporting goods; it’s experiential, and there’s a tie to the community. Navdeep Gupta is Senior Vice President and Chief Financial Officer ...
214 Mike Lord - Understanding Corporate Public Affairs
January 06, 2024 07:00 - 19 minutes - 18.3 MBIt’s difficult to succeed in business today without having a solid grasp of public affairs, public policy, and politics. Regardless of the size of your business or sector, decisions that are made in your state capitol, Washington, D.C., and beyond can greatly affect your bottom line. Learning to strategically manage corporate public affairs was the focus of a recent three day workshop for William & Mary’s Executive MBA students. The workshop took place at the Washington Campus; a non-profit,...
213 Amber Price - Hospital Leadership
December 21, 2023 07:00 - 21 minutes - 19.7 MBWhen you think of a typical hospital chief administrator, who comes to mind? The majority of hospital CEOs are men and many possess a graduate business degree. But Amber Price is different; she’s one of a small number of women who lead hospitals. She holds a doctorate in nursing practice with a focus in change leadership, and she spent years working as a certified nurse midwife. She says those differences and experiences help her succeed. Price is president of Sentara Williamsburg Regional M...
212 Stephanie Rentschler - The Job Market
November 22, 2023 07:00 - 21 minutes - 19.4 MBWhen it comes to the job market, things certainly have evolved in the past few years. During the pandemic, the unemployment rate reached almost 15%. Today, the labor market is strong and the unemployment rate is under 4%. When comparing today’s employment landscape with that of the pandemic, one word comes to mind: Change. We’re seeing changes in hiring practices, employee expectations, and the ages of available workers among other things. Stephanie Rentschler works at the Graduate Career Ma...
211 Dr. Elias Zerhouni - From an Algerian Village to Director of the NIH: One Immigrant’s Leadership Story
November 21, 2023 07:00 - 40 minutes - 37 MBHost Phil Wagner fills in for Ken White on this special crossover episode of Leadership & Business and Diversity Goes to Work. Our guest today is Dr. Elias Zerhouni, who has had an incredibly inspiring story of pursuing the American dream while never forgetting his roots. Born in a small village in Algeria, he came to America in his 20s with only a few dollars to his name. Yet through hard work and mentors who saw his potential, he rose to become the director of the world’s largest biomedica...
210 Lyn McDermid - The ’State’ of Leadership
November 05, 2023 06:00 - 18 minutes - 16.7 MBImagine leading and revamping your organizations cyber security system. For Lyn McDermid, that organization is the Commonwealth of Virginia, the 11th most populated state in the US. McDermid is Virginia’s Secretary of Administration. She was appointed to the position by Governor Glenn Youngkin in January of 2022. She oversees five state agencies and leads Virginia’s efforts in cyber security, IT, elections, Human Resources, and other important areas. Before making the move to state governmen...
209 Chris Caracci - Learning From the Past
October 21, 2023 06:00 - 19 minutes - 17.6 MBOne of the best ways to succeed in the future is to understand the past. A new partnership between Colonial Williamsburg and William & Mary will count on the past, along with a special place, to teach leadership, civil discourse, and engagement in a unique way. The newly created Williamsburg Institute will offer learning opportunities like no other for leaders, executives, adults, and young adults. It’ll use Colonial Williamsburg and William & Mary as living classrooms while it relies on som...
208 Michael Flood - Leading & Making a Difference
October 05, 2023 06:00 - 19 minutes - 17.9 MBAbout 1 in every 10 American households is food insecure. That’s according to the US Department of Agriculture. That means 10% of American households are uncertain of having, or unable to acquire, enough food to meet the needs of all members of the family. In addition, households with children have a higher rate of food insecurity than those without kids. A big problem like food insecurity requires a big solution. Michael Flood is part of that solution. He’s the President and CEO of the Los ...
207 Brian Miller - Thriving in an Era of Automation & AI
September 21, 2023 06:00 - 21 minutes - 19.8 MBProfessionals, companies, and organizations everywhere are working to determine and refine the role automation and Artificial Intelligence play in their strategies and day-to-day activities. At BDO, one of the world’s top accounting and advisory firms, embracing technology, AI, and automation is a way of life. Brian Miller is BDO’s national audit, data analytics, and emerging methods partner. He works with the firm’s leaders to set assurance innovation strategies, assurance data analytics, a...
206 Cody Watson - Telling the Corporate Story
September 05, 2023 19:47 - 16 minutes - 15.7 MBWhether large or small, most companies and organizations engage with their target audiences on social media channels such as Facebook, Instagram, LinkedIn, YouTube and others. But what about podcasts? Many companies and organizations have stayed away from hosting their own podcast despite the numbers. For example, the number of podcast listeners in the US has doubled in the last 10 years. According to Influencer Marketing Hub, 62% of American consumers listen to podcasts. Cody Watson is the ...
205 Brian Mann - The Business of College Football
August 21, 2023 06:00 - 22 minutes - 20.6 MBSome of college football’s biggest and most influential teams and universities have decided to leave their longtime athletic conferences. For example, UCLA and USC - members of the PAC-12 Conference for decades are now a part of the BIG 10 Conference. To the non-sports fan, that doesn’t sound like much. However, the ripple effects of such moves are gigantic. While some universities have already joined new conferences, others continue to seek new affiliations. Why? Television and money. Brian...
204 Erin Berube - Your Leadership Style
August 05, 2023 22:10 - 19 minutes - 18.4 MBYou have control regarding the way you show up. And as a leader - or aspiring leader - you also have control over the way others perceive you, so developing your leadership style is important. It can work for you or against you. Erin Berube is a Managing Director and Executive Coach at Admired Leadership; a development program focused on the leadership behaviors that create loyal followership and exceptional results. She says the right leadership style will help you inspire others. She joins...
203 Mike Seiler - Empty Offices
July 21, 2023 06:00 - 18 minutes - 17.4 MBRemember when working meant going to the office everyday? Now, countless offices all over the US and the world are empty, or partially empty, thanks to remote work. It’s been over three years since the start of the pandemic, and there’s no doubt its lasting impact on commercial real estate has been significant. And no one’s quite certain what the future holds for the office market. Mike Seiler is a professor at William & Mary’s School of Business. In addition to teaching, he’s one of the cou...
202 J. Singh - Agility & Digital Transformation
July 05, 2023 06:00 - 20 minutes - 18.7 MBWhen companies and organizations discuss digital transformation, they often focus on effective ways to drive technology adoption and transformation. Our guest today says there’s much more to consider. After earning his MBA at William & Mary, J. Singh has spent 20 years working at some of the world’s most recognizable companies; including Target, McDonald’s, and now SportClips Haircuts, where he’s the Chief Digital Officer. His experience is in analytics, merchandizing, digital innovation, an...
201 Rajiv Kohli - A Breakthrough Technology
June 21, 2023 06:00 - 18 minutes - 17.5 MBSince we first heard about it back in December, the buzz has continued to grow surrounding ChatGPT and other LLMs, or Large Language Models. Companies and organizations are working to determine what role these LLMs will play. Our guest today calls ChatGPT “fast moving” and “fast growing.” And more importantly, he says LLMs are a breakthrough technology with great potential - much like the internet when it was first introduced. Rajiv Kohli is a professor at the William & Mary School of Busine...
200 AnnaMaria DeSalva - Principled Achievement
June 05, 2023 06:00 - 20 minutes - 19.3 MBSucceeding and doing so in the right manor. That’s leading a life of principled achievement. The William & Mary School of Business defines the principled achievement leader as one who values people, diversity of thought, empathy, humility, and success. This leader listens and inspires. To recognize this type of outstanding leader, the Business School created the Principled Achievement Award. It’s based on four pillars: Serving as a role model for principled leadership, promoting diversity of...
199 Amanda Eversole - Influencing with Integrity
May 21, 2023 06:00 - 20 minutes - 18.7 MBEnergy; it’s always a hot topic. And the American Petroleum Institute is happy to be a part of the discussion. API is a 100-year old trade association that represents all segments of America’s natural gas and oil industry. Its 600 members produce, process, and distribute the majority of the nation’s energy. Amanda Eversole is API’s Executive Vice President and Chief Advocacy Officer. Among other things, she’s the face of oil and gas in Washington, DC, interacting with influencers and governm...
198 JD Due - Transitioning in Life
May 12, 2023 06:00 - 19 minutes - 18.2 MBPeople in the business world have become acclimated to changing jobs and employers. It’s a different picture, though, for those serving in the military. For those in uniform, a change in career or employer is rare. And when the time comes to leave the military, the transition can be an overwhelming experience. That’s where William & Mary comes in. Next month, for the second time, William & Mary is hosting “Flourishing Through Life’s Transitions,” a two-week long certificate program that teac...
197 Jeff Barna - Culture & the CEO
April 21, 2023 06:00 - 20 minutes - 18.5 MBAs all leaders know, leadership comes with opportunities and challenges. But leading an organization whose parent company is located in another country poses a different set of challenges; especially when the cultures of the two countries are quite different. Jeff Barna is President and CEO of Yokohama Tire Corporation. He oversees the organization’s business in North America. The parent company - Yokohama Rubber Company - is in Tokyo, Japan, where it was founded in 1917. Under Barna’s direc...
196 Kurt Matzler - Lessons from the World’s Toughest Bike Race
April 05, 2023 06:00 - 18 minutes - 17 MBOutdoor Magazine calls it “the toughest sporting event in the world.” It’s the Race Across America: A 3,000-mile bike race from Oceanside, California, to Annapolis, Maryland completed by cyclists in under 12 days. Last June, 34 cyclists began the race, 14 finished. After cycling 300 miles each day, Kurt Matzler was among the top finishers. Matzler is a strategy professor at the University of Innsbruck in Austria. While competing in the race, he saw a number of parallels between his experienc...
195 Kim Lopdrup - Serving on a Board
March 21, 2023 06:00 - 19 minutes - 17.9 MBServing on a board; whether corporate or non-profit, it is a goal for many professionals. But how do you get there, and what’s required of board members? A Harvard Business Review article titled “Are You Ready To Serve On A Board?” lists five types of intelligence aspiring board members should possess. They include a financial IQ, a strategic IQ, the ability to build relationships, understanding where you add value, and having a ‘get it done’ attitude. Kim Lopdrup is the former CEO of Red Lo...
194 Dawn Edmiston - Taking Stock of Your Personal Brand
March 06, 2023 07:00 - 18 minutes - 17.3 MBNow that we’re settled in to 2023, it’s a good time of the year to take stock of your personal brand. The way you’re perceived by others is important. Yet many professionals rarely take the time to ensure their brand is up to date, relevant, and visible. For example, when was the last time you carefully reviewed your LinkedIn profile? Your brand and the tools you use to promote it require your attention. Dawn Edmiston is a professor of marketing at the William & Mary School of Business. She’...
193 Matt Williams - The Leadership Shift
February 21, 2023 07:00 - 19 minutes - 17.9 MBAs the world evolves, leadership also evolves. There’s no doubt the leader of today and tomorrow will be different from the leader of the past. Qualities and approaches that defined yesterday’s high quality leaders won’t work moving forward. Our guest today says a fundamental shift is occurring, and leaders must adapt. Matt Williams is a clinical professor at William & Mary’s School of Business and an experienced and successful leader. He’s the Managing Director of Brand Federation and the f...
192 ChatGPT - Meet ChatGPT
February 05, 2023 07:00 - 20 minutes - 18.8 MBIt seems like everyone is talking about ChatGPT. Today on the podcast, we’ll learn about it by going right to the source. First, some background: People in business, education, journalism, law, and virtually all fields are asking what ChatGPT might do to change the way we work, learn, and communicate. In some sectors, there’s major concern. In others, there’s considerable excitement regarding the possibilities. Introduced in November, ChatGPT is an Artificial Intelligence system that can do ...
191 Anand Anandalingam - Ethical Leadership for Tech Entrepreneurs
January 21, 2023 07:00 - 19 minutes - 18.2 MBArtificial Intelligence, synthetic biology, blockchain, social media, and other technologies continue to change the way we live, work, and lead. At the same time, the reach of technology is expanding daily as more people are connected today than ever before. Now decisions, thanks in part to technology, are often significant and far-reaching. And with that in mind, our guest says tech entrepreneurs must embrace ethical leadership. Anand Anandalingam is a tech scholar, teacher, and consultant....
190 Todd Mooradian - The New Dean
January 05, 2023 07:00 - 30 minutes - 28.2 MBFor the first time in 25 years, William & Mary’s School of Business, the Raymond A. Mason School of Business, has a new leader. After long-time Dean Larry Pulley announced his retirement, and the University conducted a global search, Todd Mooradian was named Dean in August. Mooradian’s no stranger to William & Mary, or to leadership. He spent 27 years at the Mason School of Business as a marketing professor, Associate Dean, and campus leader. Then, in 2017, he left to become Dean of the Univ...
189 Students, Faculty & Staff - Holiday Binge Watching
December 21, 2022 07:00 - 15 minutes - 14.8 MBIt’s the holiday season, and ordinarily at this time of the year we would suggest some good books for you to read as you hopefully get some time off to relax. Not this year. This year was different. If you’re like most professionals, you worked harder than ever this year. On top of that, finding time to exercise, sleep, interact with family and friends, seemed more challenging. Many professionals are flat-out tired. They need some downtime. So, instead of recommending books to read over the ...
188 Mano Watsa - The Commitment-Based Organization
December 05, 2022 07:00 - 20 minutes - 18.7 MBThere are countless parallels between business and sports; teamwork, sacrifice, expertise, winning and losing, innovation, leadership, and commitment. Our guest today is the President and Owner of PGC Basketball, the largest education basketball camp in the world. PGC has camps across the United States and Canada dedicated to teaching young people how to succeed on and off the court. While the PGC camps are spread out geographically, so is its staff. It’s fully remote, and has been for years...
187 Joe Jordan - The Domino’s Pizza Story
November 21, 2022 15:00 - 19 minutes - 17.6 MBIt’s hard to imagine life without pizza, and difficult to imagine pizza and pizza delivery without Domino’s. It all began in 1960 with one store in Michigan. Now, Domino’s is the number one pizza restaurant in the world operating in 95 countries. By the end of the decade, Domino’s expects to have 30,000 stores. Ninety-eight percent of the stores are owned by franchisees. And 95% of store owners worked at a Domino’s before becoming owners. It’s a success story fueled by a love of pizza, oppor...
186 Chris Caracci - Building Customer Loyalty
November 05, 2022 06:00 - 21 minutes - 19.7 MBThink of your favorite brand - maybe it’s Apple, Bose, Dominoes, Netflix, Jeep - whatever your favorite, most likely the quality of the product is excellent. But that’s not enough to make you loyal to the brand. According to our guest today, there are two other important elements that lead to brand loyalty: The environment where the product is delivered, and the quality of the customer service. Chris Caracci helps organizations build customer loyalty. He spent years at the Disney Institute w...
185 Dan Webber - How Are You Innovating?
October 21, 2022 06:00 - 20 minutes - 19.1 MBWhatever business or field you’re in, standing still is not an option. That’s why so many are placing an emphasis on innovation. With that in mind, Tribe Innovation, at the William & Mary School of Business recently hosted Innovation At Work, a panel featuring professionals who spoke about innovation and the role it plays in their respective organizations and sectors. One of the panelists joined us afterwards: Dan Webber is with Edelman, the global communication firm that works with busines...
184 Jeanne Wilson - Leading Remote Teams
October 05, 2022 06:00 - 17 minutes - 15.9 MBWhether your organization has embraced remote work or a hybrid model, managing and leading a remote team can be challenging. For many managers, it’s a real source of frustration. If it’s causing you headaches, perhaps you’re leading the way you did when everyone was in the office. If that’s the case, our guest says your leadership style needs updating in order to succeed in our new environment. Dr. Jeanne Wilson is a Professor of Organizational Behavior at the William & Mary School of Busine...
183 Lucy Vozza - The Changing Business Dress Code
September 21, 2022 06:00 - 16 minutes - 15.6 MBIn 1975, John T Molloy wrote “Dress for Success.” A couple of years later, he followed it with “Dress for Success for Women.” As a result, a generation of professionals had guidelines and rules to follow when it came to the business dress code. In 2022 that code is changing like never before. In fact, there is no dress code today. Professionals have the opportunity to define new ways to dress comfortably while projecting an image of professionalism. Lucy Vozza believes clothing and the vibe ...
182 Ram Ganeshan - Supply Chain in 2022
September 05, 2022 06:00 - 19 minutes - 18.2 MBLast summer, William & Mary Business Professor Ram Ganeshan joined us on the podcast to talk about where supply chains stood in 2021. A year ago we were experiencing lumber shortages, new furniture was challenging to find, and chlorine for the backyard swimming pool was in short supply. Fast-forward one year to today and we’re faced with new supply chain issues. Some we could never have imagined a year ago. For example, the baby formula shortage continues, semiconductors are in short supply,...
181 Elatia Abate - Regenerative Resilience
August 05, 2022 06:00 - 18 minutes - 17.5 MBThere’s no doubt change will play a major role in our future. We’ll experience new business landscapes, new paradigms for leadership, and new approaches to work. The next 20 years of business in the world will be vastly different from the past. For many professionals, that constant change leads to uncertainty, which can increase burnout, exhaustion, and low morale. If not handled appropriately, it can adversely affect the bottom line. Our guest today says that does not have to be the case. S...
180 David Long - Retaining Your Employees
July 21, 2022 06:00 - 17 minutes - 16.2 MBRetaining high quality employees. A priority today. As professionals change jobs faster than ever, businesses and organizations need to hang on to their best performers. While many employers increase salaries to retain people, our guest today says they’re often overlooking something more important and more effective. Something that will keep top employees engaged and happy at work. David Long is a professor of organizational behavior at William & Mary’s School of Business. In addition to tea...
179 Navdeep Gupta - Doing Good & Well: DICK’S
July 05, 2022 06:00 - 17 minutes - 16.5 MBWe all know that companies and employees expect businesses to do more than make money. Today, people expect organizations to contribute to society to make a difference. And we’ve seen how those efforts lead to a number of positive outcomes. When looking for role models in the doing good and doing well arena, one company jumps out: DICK’S Sporting Goods. America’s largest sporting goods retailer goes to great lengths to support young athletes. In fact, since 2014, DICK’S and the DICK’S Founda...
178 Stephanie Linnartz - Leadership & the Marriott Recovery
June 21, 2022 06:00 - 18 minutes - 17.3 MBFew sectors were hit harder by the pandemic than the hospitality sector. Hotels in particular faced devastating losses as travel came to a halt. For Marriott International, the world’s largest hotel company, that meant closing some hotels and laying off or furloughing many employees. Two years later, Marriott is experiencing a remarkable recovery; employees are back to work, hotels are open, and in many cases they’re full, almost back to record levels. Stephanie Linnartz is President of Marr...
177 Andrew White - Leading in a Modern Age
June 05, 2022 06:00 - 18 minutes - 17 MBThe role of today’s leader is quite different from the role leaders played in the past. Today’s senior leaders are navigating several challenges simultaneously: Inflation, fast-moving technology, work from home - and that’s just the tip of the iceberg. Andrew White is a Senior Fellow in Management Practice at the University of Oxford’s Said School of Business in England. A leadership coach to top CEOs, he leads the Advanced Management and Leadership Program at Oxford. He says leading in the ...
176 Dan Akerson - Leading on a Global Scale
May 21, 2022 06:00 - 16 minutes - 15.6 MBTo say Dan Akerson has had an exciting career is an understatement. He’s held leadership positions such as CEO, Chairman, President, and Managing Director of top organizations - including MCI, General Instrument, Nextel, The Carlisle Group, and General Motors. He’s been successful at each stop. He continues to be active, serving on the boards at American Express and Lockheed Martin, but it’s his four years as CEO of General Motors that people remember best. He led GM from 2010 to 2014 where ...
175 Nicholas Janni - A New Paradigm for Leadership
May 05, 2022 06:00 - 18 minutes - 17.2 MBAs businesses, organizations, and professionals deal with change like we’ve never seen before, it makes sense the way we lead will also change. Our guest today says a new leadership paradigm is urgently needed. Nicholas Janni is a sought-after coach, teacher, speaker and author. He works with the world’s top businesses and business schools transforming the way executives lead. He’s written a new book “Leader as Healer: A New Paradigm for 21st Century Leadership.” He joins us today to discuss...
174 Molly Nissman - The Psychology of Women Investor
April 21, 2022 06:00 - 19 minutes - 17.7 MBHow do you invest your money? Chances are, your gender plays a role in where you invest, how you invest, and the results you generate. When it comes to wealth management, there are considerable differences between the approaches men and women take. Molly Nissman is Vice President, Wealth Management and Portfolio Manager at UBS Financial Services in Norfolk, Virginia. She’s spent her career helping people get the most from their money. She was on campus recently for the annual Women’s Stock P...
173 Kristen Roby Dimlow - Holistic Wellbeing at Microsoft
April 08, 2022 06:00 - 21 minutes - 19.5 MBMore than ever before, companies and organizations are placing great emphasis on their employees by offering more flexible work schedules, or investing greatly in education and training programs. Some, like Microsoft, are focusing on the general wellbeing of their employees. Microsoft has created and launched its Holistic Wellbeing Program - a series of offerings that support employees in four specific wellbeing areas: Physical, mental, financial, and social. Kristen Roby Dimlow is a graduat...
172 Chris Caracci - The Customer Experience
March 21, 2022 06:00 - 21 minutes - 19.5 MBWe’ve all been there: You go to a local business, or visit a hotel, or go online to make a purchase, and the experience is awful. If it’s bad enough, you decide to never go back again. Which means the business - at a minimum - has lost a customer. In today’s competitive market, no business can afford to lose customers. That’s where Chris Caracci steps in. He helps organizations improve their customer experience. He spent years at the Disney Institute working with clients across the world. To...
171 Michael Medline - Leading Transformational Change
March 08, 2022 19:20 - 19 minutes - 17.9 MBin 2017, when William & Mary graduate Michael Medline became CEO of Empire, he knew the organization was in need of major change. he’d been successful at PepsiCo Canada and as CEO of Canadian Tire but turning around Canada’s second largest grocery retailer, would be a significant challenge. Fast forward to 2022. Medline has executed one of the most effective turnarounds in Canadian retail. Empire and its key brands——Sobey’s, Safeway, IGA, and others---is stronger than ever. and people have n...