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Kotecki On Tech
English - December 17, 2019 09:45 - 15 minutes - 14.2 MB - ★★★★★ - 12 ratingsTechnology Business business future futurism innovation tech technology Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Previous Episode: Disrupting the Game of Life
Ada CEO Mike Murchison chats about chatbots, AI, and the emerging (human) field of ACX: Automated Customer Experience.
Murchison and his co-founder know what it’s like to be customer service agents.
“[W]e knew our technology was working when they continued to pay us and didn’t realize that it wasn’t we ourselves who were responding,” he says. “It was the early incarnation of Ada.”