086: The Secret of Successful Entrepreneurs- Empathy in Action with Maria Ross

Know Pain, Know Gain

English - December 10, 2019 11:00 - 53 minutes - 42.8 MB - ★★★★★ - 43 ratings
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Previous Episode: 085: Be “The Agent” of Your Entrepreneurial Journey- Scale Your Business Creatively with Christopher O'Donnell

Next Episode: 087: How to Succeed in Your Transition with Kelly Wilson

“We need more empathy, but we need to put empathy into action.” -Maria Ross

In this episode, Jay brings on author and founder, Maria Ross for an eye-opening dialogue around harnessing the power of empathy in the workplace. Maria is the owner of a brand consultancy, and recently published the book, The Empathy Edge. Jay and Maria discuss: entrepreneurial timing, not parking your values at the door, the business case for empathy and its connection to innovation and sales, curiosity in business, "it's just business", getting triggered, situational fluency and so much more....

Visit https://jayrooke.com/086-Maria-Ross/ for resources and show notes.

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Episode Highlights:

02:30 Empathy in the Business Context

09:39 How Empathy Boosts Innovation and Productivity

15:00 Empathy and Decisiveness

19:47 The Practical Applications of Empathy

23:50 Empathy and Curiosity

27:09 The Science of Empathy Work Out

34:35 Empathy for Solopreneurs

45:04 Empathy and Hiring

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