The Hospitality Paradox : Preparing for the most critical & perplexing time in retail

Keys To The Shop : Equipping Coffee Shop Leaders

English - October 31, 2018 18:25 - 9 minutes - 13.3 MB - ★★★★★ - 221 ratings
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Previous Episode: 120 : Social Media 101 w / Jenn Chen : The most critical elements for coffee companies to consider to have a great on-line presence

Next Episode: Gossip: How this toxic element destroys community in the coffee shop and what to do instead

SHIFT BREAK #25 : When the weather turns cooler and the holidays get closer, business gets busier. Ironically, at the same time as our shop pick up steam, we seem to lose it. Our capacity to show hospitality tends to drop in the presence of heavy traffic but it is precisely these times where great hospitality is most needed. On this edition of Shift Break we talk about this issue and some solutions to implement as we enter into the busy holiday season.

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