SHIFT BREAK: You Don't Want Loyalty
Keys To The Shop : Equipping Coffee Shop Leaders
English - March 07, 2024 18:22 - 11 minutes - 11.6 MB - ★★★★★ - 221 ratingsFood Arts Business Careers leadership barista business coffee management retail roasting shop Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed
Many people want their customers to be loyal to their shop without providing much incentive for that loyalty. In fact we often will all but demand loyalty by virtue of our status rather than based on what we deliver. Customers all over the world will bend to this insinuated expectation we have against their better interest for only so long before they leave.
Today on Shift Break we will be talking about why loyalty may actually be a behavior that prevents us from improving and truly earning a customers patronage through consistently delivering value and learning from the times when we do not.
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