052 : Solving Coworker Conflict w/ Tom Henschel : We explore tools for successful communication in the midst of conflict and difficult conversations. Expert guidelines and advice to help baristas and managers alike solve co-worker conflict

Previous Episode: 051: The Power of Design in Coffee w/ Liz Chai : Exploring the why and how of great design in your coffee business. The look and feel of your cafe/brand can be just as important as the coffee you serve and the barista serving it.

Next Episode: 053 : Reggie Elliott : Training, Trust & Community : Trainer and industry leader, Reggie Elliott talk about his work in building community and how he builds trust as a barista trainer

Conflict at work is inevitable but it does not have to take a negative turn. Hard conversations and confrontations handled well can actually enhance your relationships, the team in the cafe, and benefit our industry as a whole. This week it is an absolute privilege that we get to learn from world renowned executive coach and communications expert, Tom Henschel.

In this episode Tom give us the tools and shows us how to use them to help work through both our inner and outer conflicts. I really hope you give this a couple listens and get the notes as well. Just like the conversations discussed here, skillfully handling conflict is crucial to our success.

-Chris

LINKS:

www.essentialcomm.com

Tom's Linkedin Page

Recommended Book: Crucial Conversations

Guests

Tom Henschel

052 : Solving Coworker Conflict w/ Tom Henschel : We explore tools for successful communication in the midst of conflict and difficult conversations. Expert guidelines and advice to help baristas and managers alike solve co-worker conflict

Keys To The Shop : Equipping Coffee Shop Leaders

Guests