Episode 1 - The 5 Major Pitfalls of Major Incidents with John Sansbury

Welcome to Episode 1 of Keeping up with Klaxon where Neil met up with John Sansbury of Infrassistance. John is a bestselling author as well as a recognised ITIL adviser who has over 50 year’s industry experience. Alongside this, John has experience of setting up over 200 service desks and is currently ranked number one worldwide for the number of people he has trained in ITIL Foundations. John joins us to talk about the 5 major pitfalls companies and organisations make when it comes to major incidents.

Shownotes can be found here