This episode is a recent conversation I had with author and 3x founder, Adii Pienar.

After building Conversio & WooCommerce, Addi is leading a company called Cogsy, making inventory management and financial systems for Shopify and Amazon sellers.

In this conversation we review how SellerSmile got it's start and some interesting ideas around customer experience, customer service, artificial intelligence.

In particular, and related to Cogsy, we talk about the perils of stocking out. Cogsy helps sellers develop a system to to manage inventory levels by reading historical data and forecasted events. Try Cogsy with a free trial ~ 2 weeks. They'll help you clean and setup your SKUs and lead times to ensure your customers are left waiting for your products. Try Cogsy free for 14 days.

This audio is from Cogsy's podcast, entitled, "The Checkout", a weekly audio experience covering DTC best practices, emerging retail trends, and first-hand insights from e-commerce experts.

Find links to the resources discussed at sellersmile.com/035 or sellersmile.com/cogsy.

Enjoy my conversation with Adii Pienar of Cogsy! :)