Ep. 006 - Crowdsourcing Actionable Improvements from Your Customer Service

Keep Smiling: The E-Commerce Customer Experience Podcast

English - May 23, 2019 10:55 - 49 minutes - 56.7 MB - ★★★★★ - 6 ratings
Entrepreneurship Business Technology amazon fba service walmart customer ebay ecommerce etsy experience online Homepage Download Apple Podcasts Google Podcasts Overcast Castro Pocket Casts RSS feed

Previous Episode: Ep. 005 - Proactive Customer Service on Amazon with Jeff Cohen, Seller Labs

Next Episode: Ep. 007 - E-Commerce Customer Experience Roundup (May 2019); Other 3P Sellers Selling your Brand, Customer Service SOPs, and Product Review Updates

Companies will pay large sums of money for market research, the feedback from their target audience is valuable and used to make strategic business decisions.

In e-commerce, this feedback is plentiful and free! By systematically recording and analyzing your customer service interactions, online sellers can discover the next steps to take to improve their products and business.

In this episode, we outline how to find your next great idea hiding in your customer service inbox!

Show notes: www.sellersmile.com/006

Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉

Have an inquiry related to the podcast?? >>> Email us: [email protected].

This show is produced by SellerSmile, “Your e-commerce customer service team.”