Kate Murphy: When Was the Last Time You Really Listened to Someone?

We spend a lot of time talking and listening. But are we really listening and are we being heard? Do you fail to register the name of a person that you were just introduced to? Do you find that someone is texting or looking at their phone while you're having a conversation with them? And why, with all the connecting that we're doing, are more people lonely and unheard? 
Kate Murphy is a Houston, Texas-based journalist who has written for The New York Times, The Economist, Agence France-Presse, and Texas Monthly.