The Architecture Of Employee Experience Solutions
The Josh Bersin Company
English - August 28, 2021 18:26 - 21 minutes - 48.3 MBManagement Business Technology Homepage Download Google Podcasts Overcast Castro Pocket Casts RSS feed
The EX market is so dynamic it feels like every tool, vendor, and platform is moving in this direction. In this podcast I describe the three layers of EX and how you can think through what goes where. The three layers are A) the productivity tools layer, B) the workflow or journey tools layer, and C) the core application layer.
If you’re trying to sort out how to configure your core HCM systems to make work easier for people or if you’re building employee portals or journeys, this podcast may help you figure out what’s going on. And of course I talk about the role of ServiceNow, Workday, Oracle, SuccessFactors, Qualtrics, Microsoft, and many other vendors in this market.
Additional Resources
Employee Experience: The Definitive Guide (100+ page study)
Employee Experience: Four Fascinating Facts
Workday People Experience Arrives
SerivceNow: The Workflow Workforce
Not To Be Outdone, ServiceNow Ups The Ante in Employee Experience
Oracle Introduces Employee Experience Platform
The Massive Impact of Microsoft Viva
Employee Experience 4.0: Shortening The Distance From Signal To Action