In this episode Jon begins by talking about his recent car accident, and the various ways in which the pandemic has affected customer service, and more broadly the way it has affected human behavior. He then delves into some "listener topics" including some political commentary, and some personal thoughts on how to heal from the loss of a loved one, as well as mental health in general. Jon closes the show by listing his top 5 all time NBA point guards. Thank you so much for tuning in!

Be something you love and understand.