Maintaining Patient Care & Risk Assurance During A Crisis | A Their Story Conversation With HITRUST

Patient Care Upheld and Assurance Quality Maintained: How HITRUST Responded To A Crisis Through Leadership And Collaboration

Guests:
- Andrew Hicks, Vice President, Risk Assurance, Frazier & Deeter
- Michael Parisi, Vice President Assurance Strategy, HITRUST
- Jeremy Huval, Chief Compliance Officer, HITRUST
- Bimal Sheth, Vice President - Assurance Services, HITRUST

What you are about to listen to is a collection of stories that genuinely sit at the intersection of technology, cybersecurity, and society. It doesn’t get much more real than this, and you’ll see why as we dig into the conversation. As you prepare to listen, consider the following.

Organizations that care about risk and keeping their businesses alive and healthy during times of disruption invest in risk management and business continuity plans. Many of them may be mature enough to engage in test runs and execute tabletop exercises against those plans—the goal is to play out what they think might happen during a crisis.

However, not every risk management program nor business continuity plan accounts for all potential scenarios. Many programs/plans may also not account for changes to—and impacts against—their supply chain. The internal business rules and contracts that define what is an appropriate level of risk to accept coupled with the realities of government laws and regulation only adds to the challenges when dealing with changes to how organizations identify, assess, select, onboard, and manage their third-party supply chain. How do you maintain business continuity while not lowering your standards—or falling out of compliance—when everything is turned upside-down and inside-out?

That’s what we speak to in this conversation.

More importantly, we are going at this from the end customer perspective—i.e., the consumer of the products and services you offer as a business. In some cases, this is a patient that needs critical healhtcare services during a pandemic.

Can organizations waive off their obligations to maintain their previously-agreed-upon security posture? Can organizations throw away the rules in support of managing patient care during a pandemic? Is there a means to ensure that the quality of the risk and compliance assurance they’ve already invested can be maintained while also dealing with the crisis and the long-term effects that will stretch well beyond the event itself?

Have a listen to this episode to get answers to these questions and more.

Then, share it, and stay tuned for a complimentary webcast/podcast conversation with two C-level healthcare executives. You can find them all here: https://itspmagazine.com/their-stories/adapting-to-unpredictability-without-compromising-quality-a-conversation-with-hitrust

And, be sure to visit HITRUST at https://itspm.ag/itsphitweb to learn more about their offering.

Enjoy!